All-day Dining Server, The Savoy Hotel
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Job Summary
Job title:All-day Dining Server
Department:Food & Beverage Gallery
Inspired & supported by:Restaurant General Manager
Salary: 36667 including service charge
Your purpose will be:
We are seeking passionate professional and guest-centric individuals to join the Gallery team at one of Londons most iconic luxury hotels. This role is central to delivering an exceptional all-day dining experience that reflects the highest standards of service and hospitality. You will act as an ambassador of the brand creating memorable moments for guests through warm personalised and intuitive service.
You will be accountable for:
Delivering a consistently memorable professional 5-star service experience in line with Forbes and luxury hospitality standards
Demonstrating expert knowledge of food beverages and hotel offerings to confidently guide and inspire guests
Upholding all service standards policies and procedures to ensure excellence and consistency
Contributing to a positive team culture built on collaboration trust and shared success
Supporting departmental targets while prioritising guest satisfaction
Contributing to revenue growth through creative initiatives and confident product recommendations
Guest Experience
Deliver exceptional all-day dining service (breakfast afternoon tea dinner)
Provide attentive personalised service and build meaningful guest connections
Ensure every interaction is warm elegant and efficient
Product Knowledge
Confidently guide guests through menu selections and beverage pairings
Share knowledge of ingredients promotions and hotel offerings
Operations
Manage reservations and record guest preferences accurately
Execute service standards with precision
Maintain health safety and hygiene compliance
Communicate effectively with kitchen and front-of-house teams
Commercial Focus
Upsell thoughtfully to enhance guest experience
Support revenue goals while prioritising guest satisfaction
Qualifications :
What you will need to do in this role:
Essential:
1-2 years of serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5-star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport and reading each guests desired level of interaction
Quick thinking resourceful and able to solve problems at the moment
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fast-paced and changing environment
Able to work collaboratively as part of a team
Flexibility to work shifts including weekends and holidays as per the hotels operational needs as well across the day for breakfast afternoon tea and evening
Good knowledge of spoken and written English
Desirable:
Basic knowledge of a POS System
Basic knowledge of Open table
Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant gym interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of 100
- Local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Information Management
- Network Administration
- Active Directory
- VMware
- Citrix
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Database Administration
- Dns
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
