Polish Customer Specialist in Porto

Maia - Portugal

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Advance Your Career in Customer Specialist Excellence!

Are you passionate about helping others and transforming inquiries into positive experiences Were seeking a service-oriented professional to join our dynamic and team-driven environment. If you handle challenges with empathy clear communication and professionalism this opportunity may be the ideal next move for you.

Role Overview:

As a Customer Specialist you will serve as the main point of contact for users providing assistance through email chat phone and social media channels. Whether addressing account access billing questions or technical concerns your goal will be to deliver a smooth efficient and high-quality experience from initial contact to resolution.

Key Responsibilities:

Provide prompt professional support across multiple communication platforms
Guide users through account setup password resets billing inquiries and identity verification
Identify and resolve technical issues while keeping customers informed throughout the process
Maintain a courteous solution-focused approach in every interaction
Document and manage cases accurately in accordance with internal procedures
Partner with internal teams to streamline processes and enhance service delivery
Offer feedback and insights to help improve customer satisfaction and overall support quality

Requirements:

Language Skills: Fluent in Polish (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Onsite Work: Engage and grow in a collaborative office environment
Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!

Advance Your Career in Customer Specialist Excellence! Are you passionate about helping others and transforming inquiries into positive experiences Were seeking a service-oriented professional to join our dynamic and team-driven environment. If you handle challenges with empathy clear communication ...