German Speaking Insurance Customer Representative

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Insurance Company Customer Representative German Speaker

Introduction

A global leader in customer experience and technology solutions is recruiting German-speaking Customer Service Representatives for a major insurance project in Lisbon Portugal. In this role you will be the primary point of contact for clients assisting them with policy management claims and inquiries while ensuring a professional and smooth customer journey.

Your Role

Inbound Support: Handle incoming calls and chats from customers regarding their insurance policies.
Service Requests: Process policy administration updates and service requests within the clients internal systems.
Communication: Draft and send professional email and letter responses including contract details and policy information.
Document Management: Utilize internal tools for the indexation and electronic archiving of policy documents.
Policy Changes: Manage updates to customer contracts such as changing payment methods or personal details.
Claims & Cancellations: Support customers through the initial stages of claims submissions and policy cancellations.
Performance: Maintain high service quality standards while meeting performance and efficiency targets.

Your Qualifications

Languages: Native-level fluency in German (C2) and proficient in English (B2).
Experience: Previous experience in customer service is a significant advantage.
Communication Skills: Strong verbal and written skills with a professional and diplomatic approach.
Mindset: Proactive solution-oriented and comfortable working in a fast-paced team-based environment.
Eligibility: Must be eligible to work in Portugal (EU citizenship or valid work permit).

The Offer

Location: Central office in Lisbon Portugal close to the beach.
Contract: Full-time position with an indefinite contract.
Training: Fully paid initial training to provide you with all necessary insurance and systems knowledge.
Remuneration: Competitive base salary plus performance-based incentives and bonuses.
Relocation Support: Comprehensive package including flight reimbursement and company-provided accommodation.
Development: Access to language courses learning platforms and clear career advancement programs.
Culture: Join a dynamic multicultural and supportive team in a sunny world-class city.

Are you a German speaker ready to start a professional career in the insurance sector Apply today to join the team in Lisbon!

Insurance Company Customer Representative German Speaker Introduction A global leader in customer experience and technology solutions is recruiting German-speaking Customer Service Representatives for a major insurance project in Lisbon Portugal. In this role you will be the primary point of contac...

Insurance Company Customer Representative German Speaker

Introduction

Your Role

Inbound Support: Handle incoming calls and chats from customers regarding their insurance policies.
Service Requests: Process policy administration updates and service requests within the clients internal systems.
Communication: Draft and send professional email and letter responses including contract details and policy information.
Document Management: Utilize internal tools for the indexation and electronic archiving of policy documents.
Policy Changes: Manage updates to customer contracts such as changing payment methods or personal details.
Claims & Cancellations: Support customers through the initial stages of claims submissions and policy cancellations.
Performance: Maintain high service quality standards while meeting performance and efficiency targets.

Your Qualifications

Languages: Native-level fluency in German (C2) and proficient in English (B2).
Experience: Previous experience in customer service is a significant advantage.
Communication Skills: Strong verbal and written skills with a professional and diplomatic approach.
Mindset: Proactive solution-oriented and comfortable working in a fast-paced team-based environment.
Eligibility: Must be eligible to work in Portugal (EU citizenship or valid work permit).

The Offer

Location: Central office in Lisbon Portugal close to the beach.
Contract: Full-time position with an indefinite contract.
Training: Fully paid initial training to provide you with all necessary insurance and systems knowledge.
Remuneration: Competitive base salary plus performance-based incentives and bonuses.
Relocation Support: Comprehensive package including flight reimbursement and company-provided accommodation.
Development: Access to language courses learning platforms and clear career advancement programs.
Culture: Join a dynamic multicultural and supportive team in a sunny world-class city.