Polish-Speaking Road Services Customer Care Specialist

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Polish-Speaking Road Services Customer Care Specialist Porto Portugal

Introduction

A leading global customer experience provider is recruiting Polish-speaking Road Services Customer Care Specialists for their operations in Porto Portugal. This role supports a company specializing in road infrastructure management including toll collection asset management and road operations for the Polish market. It is an excellent opportunity for professionals looking to build a career in a multicultural dynamic environment.

Your Role

Main Contact: Act as the primary point of contact for trucks over 3.5 tons supporting drivers and logistics companies.
Support Channels: Provide assistance via phone and email in both Polish and English.
Financial Oversight: Ensure accurate toll and revenue collection and handle debt-related communication.
Consultative Service: Clarify customer inquiries regarding road usage regulations and service sales where applicable.
Operational Goals: Contribute to the achievement of the companys operational and revenue objectives.
Information Management: Manage and update customer information accurately within internal systems.

Your Qualifications

Languages: Fluent in Polish (spoken and written) with a good command of English.
Experience: Previous experience in customer service is required ideally within the transport logistics or service industry.
Communication: Strong interpersonal skills with a customer-focused mindset.
Professionalism: Capable of handling sensitive customer information with high integrity and professionalism.
Tech Savvy: Comfortable using digital tools and internal software platforms.
Adaptability: Willingness to work in a fast-paced environment with varying tasks.

The Offer

Location: Modern office in the Porto area with excellent public transport connections.
Contract: Portuguese employment contract with full social security coverage.
Leave: 22 days of paid annual leave plus Portuguese public holidays.
Bonuses: Holiday and Christmas bonuses paid monthly as part of the salary.
Training: Fully paid professional training provided before starting the role.
Health & Food: Health insurance from day one and a meal allowance paid on a card.
Relocation Support: Flight cost reimbursement and optional company accommodation for eligible international hires.
Culture: Progressive company culture within a multicultural team.

Are you a Polish speaker ready for a new professional chapter in Porto Apply today to join the road services team!

Polish-Speaking Road Services Customer Care Specialist Porto Portugal Introduction A leading global customer experience provider is recruiting Polish-speaking Road Services Customer Care Specialists for their operations in Porto Portugal. This role supports a company specializing in road infrastruc...

Polish-Speaking Road Services Customer Care Specialist Porto Portugal

Introduction

Your Role

Main Contact: Act as the primary point of contact for trucks over 3.5 tons supporting drivers and logistics companies.
Support Channels: Provide assistance via phone and email in both Polish and English.
Financial Oversight: Ensure accurate toll and revenue collection and handle debt-related communication.
Consultative Service: Clarify customer inquiries regarding road usage regulations and service sales where applicable.
Operational Goals: Contribute to the achievement of the companys operational and revenue objectives.
Information Management: Manage and update customer information accurately within internal systems.

Your Qualifications

Languages: Fluent in Polish (spoken and written) with a good command of English.
Experience: Previous experience in customer service is required ideally within the transport logistics or service industry.
Communication: Strong interpersonal skills with a customer-focused mindset.
Professionalism: Capable of handling sensitive customer information with high integrity and professionalism.
Tech Savvy: Comfortable using digital tools and internal software platforms.
Adaptability: Willingness to work in a fast-paced environment with varying tasks.

The Offer

Location: Modern office in the Porto area with excellent public transport connections.
Contract: Portuguese employment contract with full social security coverage.
Leave: 22 days of paid annual leave plus Portuguese public holidays.
Bonuses: Holiday and Christmas bonuses paid monthly as part of the salary.
Training: Fully paid professional training provided before starting the role.
Health & Food: Health insurance from day one and a meal allowance paid on a card.
Relocation Support: Flight cost reimbursement and optional company accommodation for eligible international hires.
Culture: Progressive company culture within a multicultural team.