Medical Document Records Retrieval Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Medical Document / Records Retrieval Specialist
Full-Time Fully Remote
Apply: Overview
The Medical Document / Records Retrieval Specialist is responsible for obtaining tracking and managing medical records from healthcare providers hospitals clinics and other medical facilities. This role ensures accurate timely and HIPAA-compliant retrieval of patient records to support billing legal insurance or healthcare operations.
Key Responsibilities
- Request medical records via phone fax email portals or mail
- Follow up with healthcare facilities to ensure timely submission of records
- Track record requests and maintain accurate status updates in CRM or tracking systems
- Review received documents for completeness and accuracy
- Organize upload and index records into internal systems
- Ensure compliance with HIPAA and data privacy regulations
- Communicate with clients providers and internal teams regarding record status
- Escalate delayed or incomplete requests as needed
- Maintain detailed documentation of all communications and follow-ups
Required Qualifications
- At least 12 years of experience in medical records retrieval healthcare administration or related field
- Strong understanding of HIPAA and medical record confidentiality
- Excellent verbal and written English communication skills
- Experience handling US healthcare providers (preferred)
- High attention to detail and strong organizational skills
- Ability to multitask and manage high-volume requests
- Proficient in CRM systems EMR/EHR platforms and Google Workspace or MS Office
Preferred Skills
- Experience working with insurance companies personal injury law firms or medical billing teams
- Familiarity with medical terminology
- Experience with fax management systems and provider portals
- Background in remote or work-from-home setup
Key Competencies
- Persistence and follow-through
- Strong time management
- Professional phone etiquette
- Problem-solving skills
- Data accuracy and compliance mindset
