Success Lead

About Addi

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

About the Role

This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Whats the mission youll drive

This leader will transform a group of individual analysts into a high-speed activation machine that consistently hits origination targets. You will build the playbooks and automation that allow the team to handle massive merchant volumes without losing quality or speed.

What you will do

• Massive Activation Scaling: Successfully activate (first origination) 2500 merchants a month.

• Funnel Visibility: Build and structure performance reports of the ally funnel to measure activation effectiveness.

• Onboarding Excellence: Use actionable feedback to enhance the onboarding process and improve system efficiency.

• Team Empowerment: Help your team improve their commercial skills and data management capabilities.

• Strategic Solution Design: Think outside the box to find a path to the goal; you do not wait for instructions you create the solution.

What were looking for

• Operational Leadership & High-Volume Management

  • 1 to 2 years of experience leading teams in high-volume environments such as Inside Sales Customer Success or Tech Operations.

  • Proven ability to manage personnel executing 60 calls per day.

  • Track record of promoting subordinates into higher roles (Nice-to-have).

• Advanced CRM & Automation Mastery

  • Mastery of Salesforce and Marketing Cloud.

  • Ability to build workflows and automated triggers that simplify analyst workflows.

  • Demonstrated success in automating manual processes resulting in a 30% or higher increase in team productivity.

• Analytical Speed & Data Autonomy

  • Expert level in Excel and proficient in SQL.

  • Ability to pull your own data and find the why behind the numbers without waiting for a data team.

  • Proven experience managing a portfolio of thousands of clients while successfully increasing Time to Value.

• Commercial Persuasion & Execution

  • Strong background in sales or closing deals.

  • Ability to coach analysts on how to turn a support call into an activation or a growth opportunity.

  • Nice-to-have: Direct experience in Fintech merchant lending or the payment processing space.

• Extreme Ownership & Addi Mindset

  • Accountability: You own the numbers and deliver results under pressure.

  • Bias for Action: Fast and proactive execution is part of your DNA.

  • Familiarity with agile methodologies to manage the rollout of new funnel improvements (Nice-to-have).

Why join us

• Innovative Environment - Drive different initiatives and live in an ambient designed to thrive.

• High-Impact Projects - Contribute directly to the companys success and customer satisfaction with tangible results.

• Collaborative Culture - Experience a supportive work environment where teamwork and open communication are highly valued.

• Growth- Your efforts will drive both company and personal growth as we transform the financial ecosystem.

How the hiring process looks like

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.

• Step 2: Initial Interview (30 min)
  A more in-depth conversation with our Accounting manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.

• Step 3: Live Exercise (60 mins- Live)
  Youll do a live 60 min Excel test to assess your Excel skills.

• Step 4: Deep Dive Interview (30 min )
  Youll meet with the Controller to get a feel for how we work together. Were looking for strong contributors and cultural fits so bring your questions too!

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.