Medicaid Representative

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Closing Date:

03/27/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

FIN CORE HIM Medicaid Enrollment

Departments Website:

Summary of Job Duties:

The Medicaid Representative will verify and process Medicaid cases analyze patient responsibility prepare budgets and document case outcomes. The Medicaid Representative will obtain a broad knowledge of Medicaid categories and the ability to learn and determine eligibility for at least twenty Medicaid categories; He/she will knowledge of DHS programs and UAMS internal programs and obtain a comprehensive understanding of Medicaid policies and procedures with the ability to perform the requirements associated with the Medicaid Enrollment team and perform other duties as assigned.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED.

• Two years of experience in a healthcare revenue cycle setting preferably in a hospital/facility setting in patient billing registration or relevant area.

• Successful completion of DHS Medicaid Enrollment Clerical System training within one (1) year of hire date.

• Ability to follow oral and written instructions and communicate with others effectively.

• Strong computer/basic keyboard skills telephone skills and general knowledge of office machines including printers.

• Excellent customer relations skills.

Preferred Qualifications:

• Bachelors Degree with an emphasis in health/business related field preferred or commensurate work experience. OR Associates Degree or two years of college.

• Two years of Medicaid enrollment experience in insurance related to healthcare.

• CHAA certification (Certified Healthcare Access Associate)

Special Knowledge Abilities and Skills:

• Ability to follow oral and written instructions and communicate with others effectively.

• Strong computer/basic keyboard skills.

• Telephone skills.

• General knowledge of office machines including printers and knowledge of Windows Operating System.

• Knowledgeable of medical terminology and understanding of HIPAA confidentiality policies.

• Understanding Medicaid/DHS Comprehensive knowledge.

• Comprehensive understanding of regulatory and compliance organizations/agencies.

Additional Information:

Processes Medicaid cases in the most efficient and cost-effective method.
Evaluates existing programs and systems and continues to seek personal and professional growth.
Analyzes patients responsibility by understanding verification of assets family size liability budget etc.
Works Medicaid cases timely including preparing budgets as directed by DHS policy.
Works assigned accounts and documents the outcome and status of the Medicaid application in Epic as needed.
Keys Medicaid cases into the DHS eligibility system.
Obtains knowledge of DHS/UAMS programs policies and procedures.
Documents and retrieves eligibility information from different data bases.
Reviews adult and newborn accounts in Epic that have pending applications and reviews DHS verifications.
Contacts patients as required to continue processing applications.
Assists patients and/or care providers RNs and social workers with self-pay patients.
Assist in adding adult and newborn AR DHS Medicaid applications into OnBase.
Acts as a resource for Medicaid Enrollment team.
Develops and maintains knowledge of Medicaid/UAMS policies and procedures maintains current knowledge of all federal and state regulatory mandates and requirements including but not limited to Medicare EMTALA HIPAA and Joint Commission.
Successfully completes annual competency tests and competency testing and training required to validate skills.
Interacts with and assists the public in a professional and friendly manner.
Performs other duties as assigned.

Customer Service:

Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills.
Communicates accurate and complete information.
Maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers management team and ancillary departments.
Follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assist internal and external stakeholders as needed with exceptional customer service.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name email business title) Resume

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing Manipulate items with fingers including keyboarding Reaching Repetitive Motion Sitting Talking

Frequent Physical Activity:

Feeling Lifting Standing

Occasional Physical Activity:

Crouching Pulling Pushing Stooping Walking

Benefits Eligible:

Yes