ApplicationSystem Engineer (SEMI)

This Application and System position within the service organization is an ambassador of Bruker Nano Surfaces Metrology BNSM instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the worlds leading Atomic Forces Microscopes Stylus profilers Mechanical Testers X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation user and application training instrument diagnostics/fix and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

50% customer empowerment and application support activities including:
1. Empower customers to optimize performance of their BNSM instrument through support and instruction including but not limited to:
a. Teaching Theory of operation and training new users on instrument operation
b. Demonstration of instrument ability on non-standard samples
c. Provide post-sale user and application training and support
d. Provide customer specific post-sale application support
e. Experiment test develop and optimize application protocols
f. Author application notes user/applications procedures and user/applications training material

50% service activities including:
2. Install and qualify BNSM instrument upgrade and/or accessory including but not limited to:
a. Uncrating instrumentation and interconnection of sub-components and assemblies
b. Instrument start-up troubleshooting
c. Qualification of the instrument and accessories using standard and non-standard customer samples.
3. Work directly with customers to diagnose BNSM instrument issues including but not limited to
a. Diagnose research experiment test develop optimize communicate and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues.
b. Create and maintain record of activity in support database
4. Preventative maintenance on BNSM instrumentation which can include but not limited to:
a. Basic maintenance and calibration of instrument and accessories
b. Re-certification of system using both standard and non-standard samples.

ENVIRONMENTAL REQUIREMENTS:

• 75% travel both domestically and internationally on short notice
• Able to work in Government sites cleanroom production floor & laboratory environments
• Require weekend and holiday on call support

KNOWLEDGE SKILLS AND ABILITIES:

Customer focused passionate about science and technology and passionate to enable customers with Bruker technology. Proven excellent analytical capability theoretical understanding of physics working knowledge of electronics mechanics control systems computers networking and common tooling such as oscilloscope multi-meter etc to be an effective problem solver of complex system product user and/or application issues. Proven ability to install qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Proven ability to experiment test optimize and develop best practice for support and post-sale application activity. Proven ability to provide clear logical and effective communication. Proven ability to develop communicate implement and execute assigned project including achieving required deliverables on time.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Minimum of masters degree in scientific or engineering field from accredited university or college or bachelors degree in scientific or engineering field from accredited university or college with 3 year relevant experience