Enrolment Team Leader

A Bit About Us

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systems and growing fast.

What Youll Do as a Enrolment Team Leader

As the Enrolment Team Leader you will build and lead a high-performance department responsible for the critical first stage of the patient journey: recruitment and adoption. You will manage a team of up to 10 Enrolment Specialists (ES) whose mission is to contact eligible patients explain the benefits of Docclas proactive care and successfully convert them into active service users.

This is a new role in a new department; we need a leader who can identify why patients say no challenge our current scripts and provide senior management with the ground-level insights needed to scale our success.

What Experience Youll Bring to the Team

• Recruitment & Adoption Drive: Lead the team to proactively call eligible patients explaining how the free remote monitoring service improves daily quality of life.

• Sales & Conversion Mindset: Analyse refusal trends and coach specialists to overcome objections transforming hesitant calls into confirmed service adoptions.

• End-to-End Enrolment Oversight: Ensure the team effectively guides patients through the full onboarding flow: providing consent logging into the platform and submitting their first baseline questionnaire.

• Strategic Optimisation: Actively challenge existing workflows to recommend better ways to recruit patients and streamline the path to adoption.

• Reporting to Management: Provide clear data-driven summaries to leadership on conversion rates barriers to enrolment and actionable plans to improve efficiency.

• Team Development & Training: Onboard new joiners and conduct side-by-side coaching to refine patient engagement empathy and resilience.

• Retention & Churn Prevention: Oversee conversations with patients considering leaving the program identifying root causes and working to support their continued engagement.

• KPI Management: Drive a high-performance environment where results are tracked via a team leaderboard to meet and exceed targets.

What Were Looking For

• Leadership Experience: Proven success managing teams (ideally 8-10 people) in a target-driven outbound recruitment or sales environment.

• A Builder Mindset: Comfortable in a new department where you must be flexible and identify ways to improve the existing status quo.

• Persuasive Communication: Ability to coach staff on how to build instant trust dispel fears about technology and handle concerns about scams or complexity.

• Analytical Grit: You enjoy diving into the why behind the numbers to find efficiency gains and speak up with recommendations.

• Technical Literacy: Comfortable using Zendesk and the Doccla platform to track every interaction and ensure quality control.

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some roles are fully remote depending on the team and responsibilities.

What Youll Get

Salary: Competitive basic salary OTE (incentives based on KPI performance).

Location: Hybrid role; at least 3 days per week in the Hammersmith office.

Hours: Core working hours are Monday-Friday 9am-5pm but we may require you to work between 8am-8pm including Saturdays (with reasonable notice).

Growth: Opportunity to shape a new department and progress as the program succeeds.

Annual Leave & Holidays
25 days annual leave up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadership we want you to challenge the status quo own your impact and continue developing with our full support

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiring regardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.