Commercial Customer Support Representative

Leiden - Netherlands

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Come as you are

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical
competence we value respect openness and trusted collaboration. We do not tolerate
intolerance.

Your Opportunity

Start working as a Commercial Customer Support Representative at a leading player in online services. offers products and services such as hosting domain names professional email solutions and websites.

As a Commercial Customer Support Representative you will be the face of . You will answer customer questions and advise them on additional services or products that will enhance their experience helping them get the most out of our services. For this role you must have an affinity with IT and a commercial mindset so you can actively advise customers and identify cross-selling and upselling opportunities.

What your day looks like

After a cup of coffee you open your email and check for any new developments or replies from customers youve spoken to before. Then you start the day with a short team stand-up. Here successes are shared lessons learned are discussed and the daily goals are agreed upon. After that you get to work on:

Answering customer phone inquiries
Analyzing customer wants and needs
Advising on our products and services
Identifying opportunities for cross-selling and upselling
Building lasting customer relationships
Ensuring a positive customer experience with every conversation.

You work with targets which energizes and motivates you. You see achieving your goals as a challenge and an opportunity for personal development.

Your profile

You have strong communication skills in Dutch and are customer-focused.
Have an affinity for IT.
You are commercially oriented and proactively identify opportunities (sales driven).
Enjoy customer service by phone.
Motivated by targets and challenges.
You are eager to learn and open to coaching.
Enjoy collaboration and knowledge sharing.
You are results-oriented and forward-thinking.
You have a positive and enthusiastic attitude.

What do we offer

A paid and comprehensive induction period
Sales training and personal coaching
Guidance from experienced colleagues
Career opportunities within our organization
Work in a dynamic and commercial environment
A close-knit committed and ambitious team
Competitive salary with potential bonuses

At our commitment to caring for the environment and each other is at the heart
of everything we do. Our latest impact report showcases our ongoing ESG efforts and
ambitious sustainability goals. Want to learn more about our commitment to making a
positive impact Check it out here

Come as you areEveryone is welcome here. Diversity & Inclusion are at our core. Far above any technicalcompetence we value respect openness and trusted collaboration. We do not tolerateintolerance.Your OpportunityStart working as a Commercial Customer Support Representative at a leading player in o...