Senior Associate L2 Support Engineer

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Associate

Job Description & Summary

At PwC our people in tax services focus on providing advice and guidance to clients on tax planning compliance and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

In quantitative tax solutions and technologies at PwC you will focus on leveraging data analytics and technology to develop innovative tax this field you will use quantitative methods to optimise tax processes and enhance decision-making for clients.

Provide L2 support fore-invoicingsolutions addressingincidentsand servicerequestsandassistingother solutions as needed.
Analyseand resolve technical issues by providing workarounds.
Escalate complex problems to higher-level support teams or development teams as needed.
Monitor system performance and availability using Azure monitoring tools.
Work closely with development teams to convey technical requirements and system improvements.
Document solutions and troubleshooting steps tomaintainknowledge base and best practices.
Conduct installations for on-premises environments and troubleshoot any issues that arise related to on-premises environments.
Optional:Assistin the development of scripts and small enhancements in C# to improve system functionality.
Optional:Assistinupdating ofmapping implementation throughAltovaMapForceshouldchanges arise.
Optional:Perform routine maintenance and updates on e-invoicing systems to ensureoptimalperformance and compliance with standards.
Optional:Work on automating routine tasks using containerization and DevOps practices.
Optional:Provide guidance and training to end-users and junior support staff on e-invoicing system functionalities.

Requirements

Familiar with the Azure portal and serviceslogmonitoringtoolsandapplicationinsights.
Experience with containerization technologies and environments such as Docker and Kubernetes.
Experience in writing andoptimizingSQLandNoSQLqueries for dataretrieval.
Abilityto perform database analysis troubleshoot issues and provide insights based on data.
Familiar in using the Linux command line to manage and operate systems across different versions like Ubuntu and Red Hat including handling files and installing software.
Strong troubleshooting skills to diagnose and resolve technical issues efficiently.
Analytical thinking toidentifyroot causes of issues and propose effective workarounds.
Ability to clearly communicate technical issues and solutions to non-technical stakeholders.
Collaboration skills to work with cross-functional teams including developers business analysts and product managers.
Competency in documenting issues processes and resolutions to contribute to a comprehensive knowledge base.
Minimum 2 - 4 years of experience in C# developmentdemonstratingproficiencyin application support development debugging and enhancing C# applications.Candidateswith less experience may be considered if they candemonstratestronglearningability and adaptability.
Nice to have: Good understanding of Malaysias e-invoicing processes SDK and guidelines.
Nice to have: Basic understanding on SFTP and familiar with file manager such as WinSCP / FileZilla.
Nice to have: Experience with data mapping tools such asAltovaMapForce.
Nice to have: Ability tomaintainfocus and productivity while meeting service-level agreements (SLAs) and handling high-pressure support situations.

*Please note that this is a 12 month contract arrangement with opportunity for extension / conversion to permanent depends on performance.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Corporate Tax Planning Creativity Data Analytics Data Visualization Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity Learning Agility Optimism Scenario Planning Self-Awareness Statistical Analysis Statistical Theory Tax Compliance Tax Efficiency Tax Modeling Tax Preparation Tax Research 1 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

October 31 2026

Required Experience:

Senior IC

Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismTechnology StrategyManagement LevelSenior AssociateJob Description & SummaryAt PwC our people in tax services focus on providing advice and guidance to clients on tax planning compliance and strategy. These individuals help businesses navigate...