Studio Manager
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Job Summary
About Ten
At Ten we help people move better and live longer. We are a Pilates-led health and wellness business built around our Circle of Care. This means our clients are supported at every stage of their journey from pain and rehab to strength confidence and long-term results.
Our studios bring together Reformer Pilates Physiotherapy Clinical Exercise and Massage in one place. We work as one team sharing knowledge and supporting each other so our clients receive truly personalised care.
About the role
This is a full time onsite role 5 days per week based within the studio.
The Studio Manager is responsible for the overall performance standards and experience of the studio.
This is a leadership role for someone who is commercially aware people focused and operationally strong. You will drive revenue manage the team protect standards and ensure every client experience reflects The Ten Way.
You will act as the key link between studio operations and senior leadership ensuring consistency accountability and continuous improvement.
Your responsibilities
Studio Performance and Revenue
Drive studio revenue and deliver against income targets
Build local relationships and corporate opportunities
Monitor class occupancy retention and revenue performance
Support growth through promotions outreach and client engagement
Review studio performance data and take proactive action
Team Leadership and Development
Lead manage and develop the studio team
Recruit onboard and support Trainers and Front of House
Manage rotas performance and absence
Conduct probation reviews performance reviews and regular one to ones
Confidently handle difficult conversations relating to performance change and conduct
Provide clear constructive and helpful feedback
Set expectations and hold the team accountable to standards
Lead by example in professionalism and accountability
Client Experience
Ensure fast courteous and efficient responses to all enquiries
Maintain a welcoming professional and positive studio environment
Support client retention and long term relationships
Oversee Front of House standards and daily operations
Step into classes where required to support business continuity
Operations and Compliance
Ensure all health and safety standards are maintained
Monitor class numbers and timetable performance
Manage stock control and equipment inventory
Maintain accurate studio administration and checklists
Ensure compliance with Ten policies and procedures
What you will bring
Experience
Experience managing and leading a team
Experience driving revenue or working to targets
Experience conducting probation and performance reviews
Experience having difficult conversations in a professional and balanced way
Strong customer service background
Experience managing rotas and operational processes
Skills and Personal Qualities
Commercially aware and performance driven
Strong leadership presence
Confident communicator
Able to analyse behaviours and solve problems
Accountable and professional
Adaptable and calm under pressure
People focused and relationship driven
High standards and attention to detail
Integrity and honesty
How We Measure Success
Studio revenue and growth
Class occupancy and retention
Team engagement and performance
Client feedback and satisfaction
Compliance and operational standards
Why join Ten
At Ten this role offers more than just a timetable.
Full-time role with stability 40 hours per week and a consistent schedule
Loyal and engaged client base across London
Premium studio environments with high quality equipment
True multidisciplinary team supporting both your development and your clients outcomes
Ongoing CPD internal training and brand led education
We also look after our people.
Free Ten classes subject to availability
50% discount on Physiotherapy and Massage treatments
30% discount on Retail products
Cycle to Work scheme
Additional benefits.
Access to the Health Shield cash plan for everyday healthcare costs
300 referral bonus for successful employee referrals
Increased annual leave with length of service
1 month unpaid sabbatical after 5 continuous years with Ten
Key Skills
- Sales Experience
- Customer Service
- Google Docs
- Management Experience
- Millennium
- Retail Sales
- Data Management
- Salon Software
- MINDBODY
- Sales Management
- Leadership Experience
- Yoga
