Front Desk Associate

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses callers requests and/or takes appropriate messages noting callers name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys towels and other materials as needed.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to Company standards.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Golds Gym Vision Mission Values and code of conduct.
• Comply with all Golds Gym policies and procedures

From a single gym in Venice Beach California in 1965 to a global symbol of strength and performance Golds Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents our legacy has evolved while staying true to its roots- serious training community and results. As the industry shifts Golds Gym continues to lead honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. Were grounded reliable and entrepreneurial - - but also enthusiastic collaborative and creative.

If this feels like you we cant wait to get your application!