Assistant Product Manager – Digital Funnel Optimization

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Western Union is hiringaAssistant ProductManager Digital Funnel Optimizationto own andoptimizetheend-to-end customer journeyacross itsdigital website and mobile applicationsfor European markets.

This role focuses onproduct health funnel optimization and experience quality with a strong bias towardproactive issue detection conversion improvement and execution excellence. The successful candidate will act as acustomer-zeroidentifyingissues and opportunities before theyimpactcustomers while working closely with regional product leadership and cross-functional teams.

Western Union powers your pursuit.

Role Responsibilities

Ownend-to-end funnel optimizationfor web and mobile apps across EU countries coveringnew and existingcustomer journeys.
Continuouslymonitorproduct health by performingproduction testingacross the full transaction flow andidentifyingissues before customers do.
Analyzemacro and micro conversion funnelsidentifydrop-offs and drive experience and conversion improvements.
Track funnel performance and stabilitypost-release ensuring nofrictionin experience or conversion.
ReviewApp Store / Play Store ratings reviews and customer feedback partnering closely with Customer Care to surface key issues and insights.
Report triage and support resolution ofcritical production issues including monitoring error spikes and coordinatingtimelyfixes with Engineering.
Driveautomation in funnel analysis and monitoring partnering with Data teams on dashboards and alerts.
Partner with theEU Regional Product Leadon funnel insights prioritization and optimization strategy.
Identifyand documentfeatures and country-specific behaviorsin preparation for platform migration or modernization.
Write clear product requirements anduser storiesparticipatein refinement grooming and sprint ceremonies following agilemethodology.
Ensure high product quality throughtest case creation validation of fixes and coverage of edge cases across markets.
Collaborate with cross-functional stakeholders tomaintainahealthy prioritized product backlogand clear communication of goals and timelines.

Role Requirements

University degree withminimum 5 years of relevant experiencein Product Management Digital ProductExperience or Funnel Optimization
MBA preferred
Strong experience with consumer mobile apps and websites
Hands-on experience with funnel analytics production issue management and agile delivery
Comfortable working withmulti-country European products
Strong analytical execution and stakeholder management skills
Fluency in Englishrequired(Spanish is a plus)

Western Union values in-person collaboration learning and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives ultimately helping us achieve our strategic goals. By connecting face-to-face we are better able to learn from our peers solve problems together and innovate.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race colour national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation for applicants including those with disabilities during the recruitment process in accordance with applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Required Experience:

Western Union is hiringaAssistant ProductManager Digital Funnel Optimizationto own andoptimizetheend-to-end customer journeyacross itsdigital website and mobile applicationsfor European markets.This role focuses onproduct health funnel optimization and experience quality with a strong bias towardpro...