Senior Specialist Client Solutions

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This roleowns client implementations and strategic relationships working in close collaboration with Financial Analysts Heads of Financial Research Departments and IT professionals to ensure the ongoing success of RMS this role you will work directly with new and existing clients toidentifyand set upoptimalorganizational and research management strategies and in doing so you will gain a deep understanding of a variety of technologies used to increase efficiency in the investment industry. You will work closely with senior team members tolearntechnology thatimpactsand drives the investment process.

This role is for applicants who would like to join the RMS Partners Client Solutions team.

Responsibilities:

- Manage projects for new and existing clients that can vary from short projects at small investment banks to large multi-months projects at large financial institutions

- Advise on and create proprietary investment processes that are tailored to individual clients usingthe RMSPartners highly configurable software and workflow tools

- Partner with clients in their digital transformation

- Accompany the sales team periodically to product demos to advise potential clients on usage of the software and suggest potential workflows based onpreviousexperience with existing clients

- Learn how to configure reports to publish company and sector research and fine tune client workflows for maximized productivity

- Manage and support existing clients by solving problems training users and providing exemplary customer service

- Understand the value proposition RMS Partners provides to each client

- Build diverse relationships with the contactsatour clients

- Leverage cross-team collaboration toidentifyopportunities to grow the business

- Understand our product strategy and proactively guide clients to theoptimalsolution

- Work with the Product Development team to ensure client feedback isproperly communicatedinto product enhancements

- Travel may berequired

Skills/Requirements:

- Strong written and oral communication skills both in Japanese and English

- Proactive and independent work ethic

- Exceptional analytical andproblem-solvingskills

- Excellent presentation skills written and oral communication skills and solid organizational skills arerequired

- Background knowledge in programming or data managementnotrequired butdemonstratedcritical thinking ability and a willingness to learnnew technologiesis critical

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC