Client Success Manager Tokyo Japan

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly skilled and commercially minded Client Success Manager to support a portfolio of strategic and mid-market investment banking clients across Japan. This role is responsible for driving client adoption satisfaction and retention by serving as a trusted partner to senior stakeholders and ensuring clients realize maximum value from our platform. You will partner closely with your regional client solutions team to support growth initiatives for our strategic clients while owning the end-to-end client relationships and success for mid-market accounts.

This is a high-impact role suited for solutions-oriented professionals with experience in financial services and enterprise SaaS who excel in client-facing relationship-driven environments.

Key Responsibilities:

Client Engagement & Adoption

Own and nurture strong relationships across a book of strategic and mid-market investment banking clients in Japan.

Serve as the primary point of contact engaging with both senior executives and day-to-day users across business operations and technology teams

Act as a trusted advisor to stakeholders at all levels leveraging a consultative approach to drive adoption deliver measurable results and maximize value for our clients

Issue Resolution & Advocacy

Collaborate closely with Support Product and other internal teams to ensure timely resolution of client issues

Act as the clients advocate by managing requests escalating challenges and championing their priorities across the organization

Retention & Revenue Growth

Proactively identify and mitigate churn risks driving strong retention by reinforcing value and alignment with clients business objectives

Partner with Account Managers on strategic accounts to support upsell and cross-sell opportunities

Drive organic expansion by uncovering new use cases increasing adoption and broadening platform engagement across owned accounts

Cross-functional Collaboration

Partner closely with Sales Account Management Product and other internal teams to deliver a cohesive seamless client experience

Share client insights and feedback internally to inform product roadmap and support strategic prioritization

800000 - a year

Qualifications

5-7 years of experience in customer success relationship management or account management roles preferably within SaaS.

Proven track record managing enterprise relationships in financial services specifically investment banking capital markets or institutional research.

Commercially minded with demonstrated success in increasing client value supporting growth initiatives and strengthening long term relationships

Aptitude for navigating complex enterprise platforms

Ability to develop deep product expertise and translate technical concepts for diverse audiences

Experienced in leveraging data to drive retention adoption and proactive engagement

Strong communication problem solving and executive presence

Efficiency in both Japanese and English language (written and spoken)

Preferred Qualifications

Experience with financial research platforms content distribution systems compliance tools or investment analytics software.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

We are seeking a highly skilled and commercially minded Client Success Manager to support a portfolio of strategic and mid-market investment banking clients across Japan. This role is responsible for driving client adoption satisfaction and retention by serving as a trusted partner to senior stakeho...