Life Claims Team Manager
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
This role is about leading with purpose at a time that matters most. As a people leader at the heart of TALs claims experience youll set the standard for how care integrity and accountability show up for customers and teams alike. By inspiring capability confidence and sound judgement across your team youll help bring TALs claims philosophy to lifebalancing empathy with trust and leadership with responsibility. The impact is real and lasting: empowering people to do their best work while helping Australians move forward through lifes most challenging moments.
In this role you will:
- Lead a highperforming claims team that delivers fair timely and compassionate outcomes for customers when it matters most.
- Champion a marketleading claims experience by balancing customer care sound judgement and regulatory integrity.
- Embed a strong risk and compliance culture that protects customers TAL and longterm trust in our brand.
- Build team capability and confidence through coaching performance leadership and purposeful development.
- Resolve complex and escalated matters with empathy accountability and alignment to TALs claims philosophy.
- Drive continuous improvement by shaping better ways of working that strengthen quality consistency and customer outcomes.
Qualifications :
- Brings strong experience in life insurance claims with the judgement to deliver fair highquality outcomes.
- Leads people with confidence and care developing capability while fostering accountability and trust.
- Applies sound understanding of claims practices regulation and industry standards to everyday decisions.
- Communicates clearly and thoughtfully even in complex or sensitive situations.
- Navigates pressure and competing priorities with resilience empathy and focus.
- Solves problems pragmatically balancing customer needs risk awareness and commercial outcomes.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
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About Company
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleAccess the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Work with experie ... View more
