Forward Deployed Engineer

About Humach:

Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the worlds most customer-centric digital workforce we blend cutting-edge LLMs voice biometrics and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients were scaling fast and need talented engineers to help us deliver impact.

Role Overview:

As aForward Deployed Engineer (FDE)at Humach you will work at the intersection of software engineering applied AI and real-world deployments. This is a hands-on engineering role focused on building configuring and deploying AI agents and supporting systems into production environments.

You will work closely with senior engineers product and data teams to implement agent workflows integrate models and tools and ensure solutions are reliable scalable and maintainable.

This is not a sales engineering or demo role. You will write production code and own real systems.

WhatYoullDo:

• Build and deploy AI agents using large language models (LLMs).
• Implement backend services and APIs to support agent workflows.
• Develop and refine prompts tools and context strategies for agent reliability.
• Configure and extend agent orchestration (state management tool calling memory).
• Integrate third-party services and AI platforms (e.g. voice speech-to-text messaging).
• Deploy and operate services in AWS including monitoring and basic DevOps workflows.
• Work on real customer problems with incomplete requirements and iterate toward solutions.
• Collaborate closely with senior engineers to learn system design and production patterns.

What You Bring:

• 24 years of professional software engineering experience.
• Strong backend engineering skills (Python and/or TypeScript).
• Experience building APIs services or event-driven systems in production.
• Hands-on experience working in cloud environments (AWS preferred).
• Familiarity with modern AI platforms and services including LLM providers and voice/speech systems (e.g. ElevenLabs OpenAI Whisper similar).
• Experience integrating third-party APIs and external services into production systems.
• Comfort working across code configuration prompts and infrastructure.
• Ability to operate in ambiguous problem spaces and iterate toward working solutions.
• Strong ownership mindset and bias toward shipping real systems.

Bonus Points:

• Direct experience building or deploying LLM-powered applications.
• Experience with agent frameworks orchestration layers or tool-calling systems.
• Experience with voice conversational AI or real-time systems.
• Exposure to infrastructure-as-code CI/CD pipelines or production monitoring.
• Experience with contact center platforms (AWS Connect NICE Genesys).

Mindset & Values:

• Ownership:You take responsibility for your work and outcomes.
• Bias for Action:You move quickly iterate and deliver value fast prioritizing progress over perfection.
• Customer-Centricity:You work directly with teams to deeply understand user needs and deliver tailored solutions.
• Learning Agility:You thrive in ambiguity and are passionate about learning and adapting.
• Pain-to-Product:You turn hard problems and challenges into innovative deliverables.
• Collaboration & Impact:You work well with others and aim to make a meaningful impact beyond your immediate scope.