IT Support Apprentice

About Group 1 Automotive:

Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK we believe in nothing less than automotive excellence which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers expectations.

About the role:

We are now looking for an eager candidate to join us as an will have the opportunity to gain valuable skills knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Responsibilities:

• Working with the IT support telephone line and ticketing system assisting users seeking technical assistance and logging support tickets on the company helpdesk system
• Checking categorising prioritising and assigning out of incoming supports tickets
• Providing remote desktop support machine imaging and software deployments to dealership users
• Become disciplined in communication internal customer service and administration skills whilst providing IT support to all users
• Develop skills to support and roll out desktop hardware as required to new and existing users retaining movement integrity and security of data
• Develop hardware trouble shooting skills primarily dealing with Windows PCs mobile devices and network printers Android and IOS tablets

Desirable skills:

• Team player
• Good customer service skills
• Adaptable
• Problem solving skills
• Good communication skills

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week Monday to Friday 8:30am - 5:30pm

Benefits:
In return for the hard work and success that our fantastic team deliver we offer a range of competitive benefit packages including but not limited to the following:

• Contributory company pension scheme
• Performance bonuses
• Long service holiday reward and your birthday off!
• Enhanced maternity and paternity policy
• Share save options

Plus lots more!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.