Sr. Program Manager, Operational Excellence

Toshiba Global Commerce Solutions is seeking a Sr. Program Manager Operational Excellence. The Hardware Portfolio Operational Excellence Program Manager is the driving force behind enhancing the efficiency quality and cost-effectiveness of our hardware portfolio throughout its entire lifecycle from design and manufacturing to deployment maintenance and retirement. This role involves leading high-impact cross-functional initiatives implementing Lean and Six Sigma methodologies and fostering a culture of continuous improvement across engineering quality supply chain and operations teams. The ideal candidate will combine a deep technical understanding of hardware operations with superior program management and leadership skills.

Qualifications

Required

• Bachelors degree in Engineering Operations Supply Chain Business or related field

• 710 years of experience in operations manufacturing supply chain or technical program management (hardware preferred)

• Proven success leading continuous improvement initiatives with measurable quantifiable outcomes

• Strong analytical problem-solving communication and cross-functional leadership skills

Preferred

• Lean Six Sigma Green Belt or Black Belt certification

• Masters degree or MBA

• Experience with hardware logistics inventory systems and vendor management

• Proficiency in ERP data analytics and automation tools

Key Responsibilities

Strategic Leadership

• Develop and execute the operational excellence roadmap aligned to business strategy

• Lead change management initiatives across cross-functional teams

• Drive predictable delivery and scalable operations

Process Optimization

• Lead value stream mapping root cause analysis and Kaizen events

• Reduce waste lead times and quality escapes

• Improve throughput and on-time delivery performance

Portfolio & Program Management

• Manage hardware portfolio dependencies resources and risk

• Ensure alignment to revenue and strategic objectives

• Provide early risk identification and structured escalation paths

Performance Measurement & Reporting

• Define and track KPIs (productivity quality cost revenue attainment)

• Deliver executive-level reporting with ROI analysis

• Provide data-driven recommendations to leadership

Data & Automation

• Analyze operational data to identify trends bottlenecks and risks

• Implement digital tools and automation to improve efficiency

• Standardize reporting frameworks

Compliance & Quality Integration

• Ensure adherence to regulatory and quality standards

• Partner with Quality and Engineering to prevent defects and reduce rework

Training & Mentorship

• Coach teams on Lean principles and continuous improvement methodologies

• Build internal capability and a culture of operational excellence

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

**Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following: **

Group health coverage (medical dental & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)