Client Success Associate (Temporary)

Norman, OK - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Lets be #BrilliantTogether

For more than 40 years now Institutional Shareholder Services Inc. (ISS) has been the worlds leading provider of corporate governance and responsible investment solutions for asset owners asset managers hedge funds and asset service providers.

At ISS everyone is a champion of Integrity Collaboration Empowerment Flexibility Diversityand Client Service. When you join ISS you are expected to exemplify these Values through your actions and aspirations in the workplace.

Position Overview

ISS is seeking a Client Success Associate to join its Norman OK team on a temporary basis. A successful candidate will have an ability to develop strong working relationships quickly communicating effectively with all. Client Success Associates are adaptable eager and efficient problem includes serving as a point of contact offering support and guiding clients to receive the highest level of customer service in the industry.

Main responsibilities:

Manage client inquiry and issue resolution process utilizing Microsoft Outlook and other internal tools
Identify accounts at risk to ensure revenue and client retention
Assess client reporting needs and coordinate report delivery
Perform regular Master Account List reviews
Maintain the email support inbox and phone hotline service actioning all inquiries and connecting clients to their dedicated client success manager for personalized service
Identify and communicate up-sell opportunities to sales team to assist in closing new deals
Achieve target renewal rate through outstanding client service
Perform frequent testing of new product features
Other special projects and initiatives for the business as needed and assigned

Qualifications:

Bachelors degree or within 3 months of graduation
Experience in an account management or client service position ideally in financial or corporate governance industries

Required skills:

Proactive attitude innovative motivated client-oriented with strong attention to detail
Excellent organizational and verbal skills
Proficiency in Microsoft Office product suite
Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
Absolute personal and business integrity

Additional Information

Work Schedule: This role is fully onsite with five days in-office each week.
Peak Season: During peak season (late March to late May) but also includes client reporting period through early August.
Payroll and Benefits: The payroll provider for this position is through a third party so ISS STOXX benefits are not applicable. Benefits may be available through the third-party provider after an eligibility period; please inquire for more details.

#LI-MK1 #EntryLevel #Analyst #LI-Onsite

What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Börse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

Required Experience:

Lets be #BrilliantTogetherFor more than 40 years now Institutional Shareholder Services Inc. (ISS) has been the worlds leading provider of corporate governance and responsible investment solutions for asset owners asset managers hedge funds and asset service providers.At ISS everyone is a champion o...