IT Helpdesk Intern
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT Helpdesk Intern
Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential take on meaningful responsibilities and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us
The IT Helpdesk Intern provides first-level technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues managing user accounts in Active Directory resolving service requests through a ticketing system and delivering professional customer service. The ideal candidate has strong foundational IT knowledge effective communication skills and a desire to grow within the IT field.
Key Responsibilities
Key Responsibilities
- Provide first-line support for hardware software and network-related issues
- Troubleshoot desktops laptops printers and peripheral devices
- Create modify and disable user accounts in Active Directory
- Reset passwords and manage basic group memberships
- Install and configure operating systems and standard business applications
- Document incidents requests and resolutions in the ticketing system
- Escalate complex issues to senior IT staff when necessary
- Assist with workstation setup moves and basic cable management
- Maintain organized workspaces and equipment storage areas
- Deliver professional courteous support to end users
Qualifications
- Associates degree or coursework in Information Technology Computer Science or related field
- 1 year of helpdesk or technical support experience
- Experience using a ticketing system (e.g. ServiceNow Jira Zendesk Freshservice etc.)
- Basic understanding of Active Directory (user management password resets group membership)
- Foundational knowledge of computer hardware and troubleshooting
- Ability to explain technical concepts to non-technical users
- Basic understanding of Windows operating systems
- Ability to follow documented processes and procedures
- Basic networking knowledge (IP addressing DNS DHCP fundamentals)
- Experience with cable management and workstation setup
- Industry certifications (CompTIA A Network Microsoft certifications etc.) is preferred
- Effective verbal and written communication skills
- Reliable organized and detail-oriented
- Fluent in English (both verbal and written)
What We Offer
Stadler US employee benefits package includes:
Stadler US employee benefits package includes:
- Competitive Pay (plus Profit Sharing potential)
- Low-cost comprehensive Medical / Dental / Vision / Rx plans
- 401(k) with employer match after 90 days
- Generous Paid Time Off / 9 Paid Holidays / Extended Paid Holiday (Dec. 25 - Jan 1)
- Paid training / Career development
- Tuition and training reimbursement
- Paid maternity and parental leave
- Company-paid life and disability insurance
- Referral bonus program
Required Experience:
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
Stadler has been building trains for 75 years. For customers who count on reliability, precision and first-class service.
