Client Support Specialist SaaS
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Client Support Specialist
Cape Town Hybrid B2B Software
Are you calm under pressure and enjoy helping people solve problems
Our client a B2B SaaS company serving the golf and hospitality sector is looking for a Client Support Specialist to provide day-to-day assistance to clients troubleshoot issues and ensure they get the most out of their software. This is not an implementation or project role you will be the go-to person for clients seeking guidance and solutions on a regular basis.
What youll do:
- Respond to client queries and resolve technical issues promptly
- Guide users with clear practical instructions tailored to varying technical skill levels
- Build strong relationships and become a trusted point of contact for clients
- Track recurring issues and provide insights to improve processes and software
- Deliver user training when needed and support adoption of system features
Youll do well if you:
- Have 13 years of experience in software or customer support
- Can explain technical workflows clearly and patiently
- Have a general understanding of golf or hospitality operations
- Are organised solutions-focused and customer-oriented
- Are comfortable working in a hybrid environment and occasionally travelling
Nice to haves:
- Familiarity with Lightspeed or similar software systems
- Knowledge of CRM or project management tools
- Proficiency in French Italian or Spanish
- Strong interest in golf
What is on offer:
- R18000 R22000 per month depending on experience
- 21 days leave hybrid working equipment provided
- Professional development and career growth opportunities
Feel free to join us Zeal HR on SOCIAL MEDIAor view all our vacancies on our WEBSITE.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Discover the exceptional recruitment and HR services of Zeal HR (Pty) Ltd, a specialized agency operating across South Africa. Tailor-made HR solutions await!
