Client Software Support Specialist
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Client Support Specialist (Software Support)
If you enjoy solving problems helping people and making complex systems feel simple this role will feel like a good fit.
Were working with a growing B2B SaaS business in the golf and hospitality tech space. Theyre looking for someone who can take ownership of the client support experience from handling day-to-day software queries and resolving issues through to guiding users and helping them get real value from the system.
What youll be doing:
Responding to client queries and troubleshooting issues
Guiding users through solutions in a clear practical way
Supporting onboarding and system adoption
Building strong relationships with clients
Identifying recurring issues and improving processes
Youll do well if you:
Have 13 years experience in software support / SaaS / customer success
Can explain technical concepts clearly to non-technical users
Are calm patient and solutions-focused
Enjoy working with people as much as solving problems
Are organised and detail-oriented
Nice to have:
Exposure to CRM systems or support tools
Hospitality / golf industry exposure (or interest in learning)
Additional languages (French Italian Spanish)
Whats on offer:
Hybrid working (the office is based in beautifulBig Bay Blouberg area)
Equipment provided
Strong learning curve within a SaaS environment
Feel free to join us Zeal HR on SOCIAL MEDIAor view all our vacancies on our WEBSITE.
Required Experience:
IC
Key Skills
About Company
Discover the exceptional recruitment and HR services of Zeal HR (Pty) Ltd, a specialized agency operating across South Africa. Tailor-made HR solutions await!
