Business Analyst (Client Facing)

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Johannesburg Work Type: Hybrid Job ID: J107131

About our client:

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit they boast a dedicated team of over 600 employees many with over a decade of tenure. They have built their culture on a feeling of togetherness trust and respect and are always looking to support employees continuous learning. Using Agile they provide diverse services with a focus on research innovation and improvement.

What you will be doing:

Analysing customer business needs through liaising with stakeholders to elicit discuss communicate and validate requirements for changes to business processes.
Understanding business process management and business requirements of the customers and translating them to specific software requirements.
Documenting requirements as well as corresponding test cases and scenarios.

What our client is looking for:

A relevant tertiary qualification would be beneficial.
Previous experience in Client Service Management or Service Delivery preferably within the pension retirement employee benefits or financial services sectors.
Understanding of core pension and retirement concepts including contributions calculations claims processing (exits withdrawals death) annuity payrolls and operational workflows.
Practical experience across the Systems Development Life Cycle (SDLC) working with business systems and ideally exposure to Project Management.
Ability to confidently engage on financial topics such as reconciliations payment runs fee calculations and management reporting / data quality.
Confident and effective management of stakeholders across operational financial and executive levels.
Strong written and verbal communication capable of producing client reports and communicating effectively with technical teams (developers QA) and clients.
Strong analytical capability and effective problem-solving skills to ensure client outcomes.
Calm under pressure able to resolve escalations professionally and lead coordination across internal teams.

For a more comprehensive list of opportunities that we have on offer do visit our website - Service Management Business Analyst Financial Services Pension Retirement SDLC Stakeholder Management Reconciliations Agile

Required Skills:

Client Service Management Business Analyst Financial Services Pension Retirement SDLC Stakeholder Management Reconciliations Agile

Location: Johannesburg Work Type: Hybrid Job ID: J107131About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit they boast a dedicated team of over 600 employees many with over a decade of tenure. They have built th...

Location: Johannesburg Work Type: Hybrid Job ID: J107131

About our client:

What you will be doing:

Analysing customer business needs through liaising with stakeholders to elicit discuss communicate and validate requirements for changes to business processes.
Understanding business process management and business requirements of the customers and translating them to specific software requirements.
Documenting requirements as well as corresponding test cases and scenarios.

What our client is looking for:

A relevant tertiary qualification would be beneficial.
Previous experience in Client Service Management or Service Delivery preferably within the pension retirement employee benefits or financial services sectors.
Understanding of core pension and retirement concepts including contributions calculations claims processing (exits withdrawals death) annuity payrolls and operational workflows.
Practical experience across the Systems Development Life Cycle (SDLC) working with business systems and ideally exposure to Project Management.
Ability to confidently engage on financial topics such as reconciliations payment runs fee calculations and management reporting / data quality.
Confident and effective management of stakeholders across operational financial and executive levels.
Strong written and verbal communication capable of producing client reports and communicating effectively with technical teams (developers QA) and clients.
Strong analytical capability and effective problem-solving skills to ensure client outcomes.
Calm under pressure able to resolve escalations professionally and lead coordination across internal teams.