Service Advisor-Acura Highland Park
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Job Location:
Highland Park, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Acura of Highland Park a prestigious member of the Murgado Automotive Group is dedicated to providing exceptional service and delivering high-quality vehicles to our valued customers. As part of our commitment to excellence we are seeking a highly motivated and customer-focused Automotive Service Advisor to join our dynamic service team.
Why Join Us
Prestigious Brand: Represent a world-renowned brand known for luxury performance and innovation.
Professional Growth: Opportunities for continuous learning and career advancement within the Murgado Automotive Group.
Supportive Environment: Be part of a team that values collaboration customer satisfaction and excellence.
Responsibilities
- Customer Engagement: Greet customers warmly and address their service needs with a professional and courteous demeanor.
- Service Recommendations: Assess vehicle conditions and recommend appropriate maintenance and repair services.
- Scheduling & Coordination: Manage service schedules ensuring timely completion and communication with customers.
- Documentation: Accurately document service orders customer concerns and repair needs.
- Follow-Up: Maintain regular communication with customers throughout the service process providing updates and addressing any concerns.
- Quality Assurance: Ensure that all services are performed to the highest standards and meet BMW specifications.
- Qualifications:
- Experience: Previous experience as an Automotive Service Advisor or similar role in the automotive industry.
- Customer Service Skills: Strong interpersonal and communication skills with a customer-first attitude.
- Technical Knowledge: Basic understanding of automotive maintenance and repair processes.
- Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.
- Problem-Solving: Proactive approach to identifying and resolving customer issues.
- Technology Proficiency: Familiarity with dealership management software and basic computer skills.
$80000 - $100000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Murgado Automotive Group has locations in Miami FL, Stuart, FL, Jacksonville, FL, Chicago, IL, Edison, NJ and Richmond, VA to serve drivers with a large selection of new and used cars to choose from. Visit a location near you today!
