Senior Specialist, Intelligent Automation

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

We are looking for an Senior Specialist Intelligent Automation - Digital Worker Manager for our JBS Business as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers as well as supporting the delivery of a broad array of technology initiatives for JBS.

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Purpose

RPA Digital Worker Manager is responsible for L1 & L2 run support maintenance creation design development and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate analyze & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule ability to work independently a highly driven team player with a strong work ethic and enjoys working in a dynamic innovative and multicultural team/business environment.

What this job involves

Responsibilities:

Responsible for L1 & L2 Run Support & maintenance of deployed A360 solutions.

Responsible for capturing and publishing Run metrics/KPIs like incidents change requests deployments bots metrics etc.

Responsible to design developing and implement RPA solutions using Automation Anywhere A360 to streamline processes and maximize efficiency.

Design automation processes as per the operational needs of the organization and using Work Load Management for scalability.

Scripting/coding in RPA tool to resolve automation issues.

Review the code and the design and also provide expertise in the development and integration of systems.

Configure new automation with efficient and easily understandable automation tools.

Document the automation procedures.

Collaborate with the RPA Governance on best practices and code reviews.

Collaborate with the internal IT team to set up and maintain RPA technical infrastructure

Participate in training businesses on the use of RPA technologies and in automation best practice.

Participate in technical discussions and develop strategies to solve technical challenges.

Analysis root cause for an error/incident.

Collaborate with Governance IT Operations Business Application Risk Compliance teams for Change Management.

Working Experience & Certification:

At least 2 years of experience which includes RPA Gen AI programming.

Experience with RPA tools Automation Anywhere A360 UiPath Power Automate with certifications.

Experience with Gen AI tools/tech implementations.

Must have experience in Run Support Maintenance Incident Management and Change Management.

Control room- administration knowledge.

Experience with Process Analysis Design and Implementation Business and Technical requirements Problem-Solving and Testing including UAT and Bug fixes.

Excellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround time.

Experience in handing Change Requests and Incidents. And experience in change management process.

Knowledge of SDLC and Agile development.

Good working experience with Web Windows Email PDF API Excel Word Share Point SAP Terminal Applications etc.

Good working experience with IQ Bot and other OCR tools.

Experience/knowledge of Database VB/Python scripting and Excel VBA.

Knowledge on Agile Tools like Azure Dev Ops or JIRA.

Technical Skills

Must have experience in Solution Design Development Testing Run Support Maintenance Incident Management and Change Management.

Control room- administration knowledge.

Experience with Process Analysis Design and Implementation Business and Technical requirements Problem-Solving and Testing including UAT and Bug fixes.

Experience in handing Change Requests and Incidents. And experience in change management process.

Knowledge of SDLC and Agile development.

Good working experience with Web Windows Email PDF API Excel Word Share Point SAP Terminal Applications etc.

Good working experience with IQ Bot and other OCR tools.

Experience/knowledge of Database VB/Python scripting and Excel VBA.

Knowledge on Agile Tools like Azure Dev Ops or JIRA

To own contribute and deliver project tasks / activities as required to deliver project outcomes on the ground

Building a central capability to deploy Automation at scale and quality

Change/Leadership Skills

Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change

Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

Work with stakeholders to ensure understanding and support for proposed solutions

Collaborate with other Divisions senior leaders and support functions (often across different geographies)

Collaborate with Governance IT Operations Business Application Risk Compliance teams for Change Management

Behavioral Competencies

Think Big - Thinks strategically simplifies the complex solves complex problems sees the big picture

Drive Change - Thrives on change learning agility intellectually curious appetite for risks digital drive

Helps others - Builds relationships actively collaborates helps others succeed.

Get it done - Acts decisively drives results passion to win takes ownership accountable resilient

Business first - Focuses on customers and clients business/financial acumen JLL first

Inspire - Inspire others creates vision and strategy energizes others

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.