Support Engineer, GCR
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you enjoy solving complex technical problems
Were looking for a technically savvy rock star who understands the value of being customer-oriented and someone who can actively deliver exceptional support services to our customer base.
The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyers R&D Customer Success and Product will actively engaged in cross department projects and strongly influence the products evolution by providing viable feedback to advance the future of our product development.
Requirements:
- Passion for solving customer issues in a fast paced environment
- At least 3 years of experience with technical support / QA / data analysis/ development/ technical account management
- Experience in SQL querying and managing data
- Fluent in English
- Structured and process-oriented
- Mature communication skills that can smoothly handle communications between client internal business teams and R&D teams in headquarter
- Ability to learn new technologies quickly
- Multitasking and ability to work independently
Responsibilities:
- Take end-to-end ownership of customer technical issues including initial troubleshooting identification of root cause and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyers R&D and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D teams.
- Manage various internal projects such as: training ensuring support readiness for new feature releases etc.
- Being a technical account manager for select VIP customers working closely with the sales and business teams.
Preferred requirements:
- Development or mobile development experience
- Web / mobile marketing and digital advertising experience
- Being recommended by an AppsFlyer team member
- Experience in BI
- Experienced in LLM and AI Agent
As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
AppsFlyer was founded over ten years ago with a mission to help marketers succeed. From the beginning, we have been committed to four things: accurate data, unmatched privacy and security, open tech-stack innovation, and an unbiased, customer-obsessed approach. These four pillars have ... View more
