Regional Supervisor of Service Solutions
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Regional Supervisor of Service Solutions - Pittsburgh PA Monday to Friday 8:00 AM to 4:30 PM
Pay range: Minimum of $72000 per year
Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Supervise functions within Specimen Processing department which may include one or more of the following: Specimen Processing Referral Testing Test in Question/Problem Resolution Imaging/Microfilming. Responsible for overseeing the following activities daily operations of Specimen Processing all compliance training training of personnel monitoring Quality of the department(s) monitor and improve productivity. Ensure maintenance of a safe ergonomically sound professional environment. Know and understand all functions of the department.
Responsibilities
- Responsible for daily operations of department.
- May have responsibility for Referral Testing Imaging/Microfilming TestInQuestion and some Client Service functions
- Oversee safety ergonomics maintenance and cleanliness ofdepartment (including upgrades repairsetc)
- Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.
- Reviews Specimen Processing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additionalSOPsas indicated.
- Where applicable ensures all Federal State & local licensure requirements are met working with the QA and Medical Directors offices.
- Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
- Ensure all employees meet Compliance Guidelines and Competency Testing.
- Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments
- May supervise packing and shipping of specimens to other laboratories in accordance with IATA regulations.
- Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
- Monitor special handling of Jeopardized Clients Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.
- Establish and motivate a participative work environment that actively encourages and supports employee involvement.
- Disseminate all essential information in a timely manner using various forms of communication to all departmental staff.
- Track/enter time/attendance of employees.
- Prepare month-end reports.
- Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.
- Preparesschedules fordepartment employees maintains adequate coverage for department
- Oversee and ensure adequate supply inventory for department.
- Ensure continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines.
- Participate in the interview selection and hiring of new employees.
- Responsible for coachingdevelopmentand supervision of staff.
- Ensures all employees receive adequate training and meet annual competency requirements
- Monitor on-going performance of employees; provide corrective action and counseling as required. Prepare and administer annual performance appraisals
- Ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs management of overtime participation in standardization initiatives and needs assessment for capital expenditures.
- Participate on Six Sigma projects and Process Improvement Teams or other initiatives to meet business unit objectives.
- Organize and lead projects both within the work group and with cross-functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit.
- Effectively work withTechnicaldepartments to resolve problems. Must have the interpersonal skills to gain cooperation with otherdepartments andfoster continuous improvement.
- Excellent organization communication and interpersonal skills;is able tomanage concerns of clients technical departments and employees in a professional manner
- Provide Technical Laboratory oversight in the absence of a Laboratory Supervisor.
- Provide technical assistance to Specimen Processing staff.
- All other duties as assigned.
Qualifications
Required WorkExperience:
Fiveyears experiencein a laboratory.
Skills:
- PC skills MS Office applications.
- Excellent organizationcommunicationand interpersonal skills and interact effectively with internal and external customers.
Education
- Bachelors Degree BS MT (Required)
Licenses and Certifications
- Current state licensure if applicable (Required)
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
