Field Service Engineer (International)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At A Glance
Were one of the fastest-growing companies in unattended retail tech160 employees across 5 countries hundreds of customers and a product thats redefining how the world shops.
To support our expanding operations in the UK and across Europe were looking for a proactiveField Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. Youll also support machine installations and relocations ensuring our customers stay up and running.
If youre a natural problem-solver who enjoys technical challenges and keeping customers calm and confident youll fit right in.
To support our expanding operations in the UK and across Europe were looking for a proactiveField Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. Youll also support machine installations and relocations ensuring our customers stay up and running.
If youre a natural problem-solver who enjoys technical challenges and keeping customers calm and confident youll fit right in.
What Youll Do
- Install machines across the UK & Europe including onsite testing customer training and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
- Quality Champion:Work to strict deadlines achieving best-in-class service quality with efficient use of time and parts.
- Team Player: Accurately log all activity manage vehicle stock and support the helpdesk when not in the field.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy safety and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock tools and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
What Youll Bring
- Experience as a Field Service Engineer or similar role - ideally in vending automated retail or dispense technologies.
- Strong communication customer service and interpersonal skillsboth over the phone and in person.
- High technical aptitude with excellent hardware/software fault-finding abilities.
- Confidence patience and a constructive solutions-oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe including overnight stays.(Valid Passport required).
- An electrical background or understanding is advantageous.
Why Join Us
- A role that directly influences customer experience and operational excellence.
- Work with an international fast-paced team where your contribution truly matters.
- Career growth opportunities as our support function scales.
- Personal development budget well-being benefits and of course - great company swag.
About us
Boost inc is a global leader in unattended retail technology redefining traditional vending by transforming it into modern digital retail experiences. Headquartered in Switzerland with a dedicated technology hub in the UK our team of over 150 professionals works across Zurich London and offices in some European countries. Since our founding weve empowered more than 400 customers across Europe and beyond - including vending operators OEMs and consumer brands - with cutting-edge solutions designed to drive operational efficiency business growth and engaging consumer experiences.
Here you can find more information:
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Here you can find more information:
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Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Are you looking to work collaboratively on projects where the client is truly part of the team? Do you want to add value not only to the client, but the end user? Do you want to contribute to your workplace culture? We think Boost is pretty special. We have a high-trust environment th ... View more
