Field Service Engineer South

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

THIS IS WHERE you build trust to achieve results!

Every day Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. Youll find Baxters products and therapies on nearly every floor in almost every hospital worldwide in clinics and in the home. Baxters employees are building upon the companys rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us during the critical moments that matter most.

As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Operating Tables / Safe Patient handling equipment) you will cover several accounts based in within the M25.

What Youll Be Doing:

• Install service repair and maintain products distributed by Baxter/Hillrom .

• Establish & maintain timely customer communications & relationships along with other key partners (e.g. team members and business units).

• Report all relevant service activity ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).

• Responsible for maintaining and documenting the assigned calibration equipment

• Provide technical support for in-bound calls from customer & patients detail the job on the system and undertake the relevant actions.

• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.

• Be the technical expert and support for customers account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group

• Provide technical feedback into contracts & tender submissions

• Review critical metrics regularly and adapt the working practices to ensure service level is maximised

What Youll Bring:

• Degree or equivalent experience HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology electronic mechanical) would be advantageous.

• Strong attention to detail

• Strong verbal and written communication skills

• Good organisation and prioritisation skills

• Good proficiency in Microsoft Office (including Outlook Excel)

• Good technical problem solving skills

• In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics

• Demonstrable experience in meeting business critical timeframes and deadlines

• Successful experience in managing and engaging with customers

• Good IT knowledge on general connectivity network integration of devices wireless protocols mobile network technologies software support and cyber security standards would be advantageous.

Job Requirements

• Participating in 24 hr on-call (where required)

• Lone-working

• Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK Ireland & Europe on an occasional basis - Full UK/Ireland driving licence

What are some of the benefits of working at Baxter

• Competitive total compensation package

• Professional development opportunities

• High importance is placed on work-life balance

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

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