Individual Life Insurance Death Claims Analyst US HYBRID

• Follows procedures to process death claim transactions by corresponding with agents beneficiaries and other departments regarding policies

• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day

• Responsible for the accurate handling and timely execution of any policy worked

• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by clients financial guidelines

• Report any potential fraudulent money laundering or unethical requests that have been reviewed

• Perform other related duties as assigned or required daily

• Must provide an elite customer service experience via letters or phone calls made internally or externally

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience

Mandatory Qualifications

• High School Diploma as minimum degree (will be required to provide)

• Candidate would need to be in a 25 miles radio from any of our DXC offices listed below and commute up to two days a week

• 2 minimum years of Individual Life Insurance experience is mandatory

• 2 minimum years of death claims full cycle processing experience is mandatory

• Working knowledge of life insurance products and applicable policies procedures and guidelines

• Microsoft Office and MS Teams work experience

• Great typing and documenting skills

• Empathy sensibility and high sense or touch are necessary for the type of support we provide to our customers

• Inbound/outbound customer service experience communication skills and phone etiquette are required

• Great ability to multitask between clients applications and DXC systems

Work Environment:

• Laptop docking station monitors headset will be provided

• Schedule: Monday Friday business hours are 7 30am to 6pm CST

• This position may require commuting up to 2 days per week to a DXC office

• Applicants must be located within commuting distance of one of our office locations

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

OFFICE LOCATIONS:

• Austin Springdale 979 Spring Rd Suite 97 Austin Texas 78702

• 1615 Poydras Street Suite 2300 New Orleans LA 70112

• One Loudoun Floor 2 SuiteBashan Drive Ashburn VA 20147

• 11400 SE 8thStreet Suite 210 Bellevue WA 98004

• 4000 N Mingo Road Tulsa OK 74116

• 65 Fairchild St. Charleston SC 29492

• Blackbaud building on Daniel Island 1225 Woodward Avenue 8th floor. Suite 800 Detroit MI 48226

• 6901 Windcrest Dr D2-1E-76 Plano TX 75024

• 34505 West 12 Mile Road Suite 215 Farmington Hills MI 48331

• 100 Centerview Drive Suite 100 Nashville TN 37214-3439

• 285 North 6th Street 4th Floor Suite 400 New York NY 11211

• Carnegie Hall Tower 152 West 57th Street Midtown Manhattan New York NY 10019

• 645 Paper Mill Office Newark DE 19711