Network Engineer

TGen the Translational Genomics Research Institute is part of City of Hope.

We are an Arizona-based nonprofit medical research institute dedicated to conducting groundbreaking research with life-changing results. No matter the role every TGen employee contributes to success. Together we work toward a common goal: improving medicine to enhance a patients quality of life. Its not all biomarkers and sequencing; it is a mix of humanity improving the human condition. Find your role at TGen in an environment ignited by a profound purpose.

Job Description

As a member of TGens IT department the Network Engineer will design install maintain monitor and troubleshoot TGens enterprise and high-performance computing network infrastructure including wireless networking telecommunications and critical data center facilities.

• Design administer and monitor network and security hardware software and operating systems. Manage core network services and protocols such as DNS DHCP VLAN OSPF BGP AAA VPN ACLs and network monitoring tools.
• Independently monitor chat and email channels: take ownership respond to and resolve alert notifications help desk tickets and technical issues involving network infrastructure and services (including outside of standard business hours as needed).
• Design configuration testing and optimization of network hardware operating systems and application environments. Support of open-source commercial and internally developed applications to ensure seamless integration.
• Monitor and maintain critical data-center facilities including power distribution (UPS/PDU) and fire suppression systems. Coordinate with vendors for routine testing emergency repairs and the ongoing maintenance of the physical data center environment.
• Design and maintain TGens enterprise wireless networking platforms. Manage wireless security and authentication protocols including RADIUS MSCHAPv2 and EAP-TLS.
• Maintain TGens phone system by managing SIP circuits voice-enabled routers and hardware endpoints within a Cisco CUCM environment. Work closely with technology partners to ensure service reliability and act as the technical escalation point.
• Utilize automation and containerized platforms to enhance the reliability scalability and overall manageability of the network infrastructure and internal support applications.
• Consult with internal stakeholders to assess technological needs and evaluate vendor solutions. Identify and leverage new or existing technologies to enhance operational efficiencies
• Research current and emerging technologies vulnerabilities and software updates to ensure the integrity of TGens network. Maintain a deep understanding of network device configurations and industry best practices.
• Provide secondary support for information security alerts help desk tickets and incident resolution. This includes responding to critical issues outside of standard business hours as needed.

We are a human-centric organization that translates to our employees. Some of the perks in working for

us:

• BC/BS of Arizona health coverage.
• Dental Vision Life Short and Long Term Disability
• Top notch EAP with a full scope of concierge type services
• 401k with 6% match
• Generous time off
• Commuter benefits
• Much much more!

• Demonstrated expertise in designing deploying and optimizing Cisco enterprise ecosystems including advanced routing/switching wireless and unified IP Telephony solutions.
• Hands-on expertise managing Dell enterprise networking hardware with a focus on scalable data center architecture and proactive system maintenance.
• Expertise in managing and troubleshooting fundamental network protocols within a diverse multi-platform ecosystem; must demonstrate technical fluency across Windows macOS and Linux/UNIX distributions.
• Exposure to network automation (e.g. Python Ansible) and familiarity with virtualized environments (e.g. VMware vSwitch Docker or Kubernetes) to support a modern software-defined infrastructure.
• A self-directed professional who maintains composure and delivers high-quality results in high-pressure environments while actively contributing to a collaborative culture through proactive learning and a commitment to mutual mentorship.
• Must be able to reframe complex technical concepts into clear understandable language for non-technical stakeholders.
• Strong interpersonal skills and a service-oriented approach are essential.
• Responsiveness to mission-critical issues and a commitment to resolving high-priority incidentsoutside of standard business hours when necessary.
• Delivers high-touch white-glove; technical support to a diverse community of research and administrative partners fostering seamless collaboration across both IT and non-technical departments.
• In-depth knowledge of physical-layer infrastructure and industry-standard cabling protocols (TIA/EIA); relevant industry certifications (e.g. CCNA CCNP CompTIA Network) are highly regarded.
• High school diploma and 5 years related experience. Equivalent years of higher education may substitute for years of experience.