Service Advisor
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Job Location:
Fremont, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department ensuring a seamless experience from vehicle drop-off through delivery.
This is a fast-paced performance-driven role that requires strong communication skills organization and the ability to manage multiple priorities throughout the day.
Automotive experience is preferred but not required. We are willing to train the right candidate with strong customer service and sales aptitude.
Key Responsibilities
Greet customers promptly and professionally
Accurately document customer concerns and vehicle information
Communicate repair recommendations clearly and confidently
Provide cost estimates and secure customer authorization
Coordinate workflow with technicians and parts department
Provide proactive status updates to customers
Review completed repairs and invoices with customers
Handle warranty customer-pay and internal repair orders
Maintain CSI-focused service experience
Manage multiple repair orders simultaneously in a high-volume environment
Qualifications
Preferred:
Previous automotive service advising experience
Knowledge of vehicle maintenance and repair terminology
Experience with dealership management systems (DealerTrack)
Also Considered:
Strong background in retail hospitality or commissioned sales
Proven customer service experience
Ability to upsell services professionally and ethically
Skills & Traits We Value
Strong communication and interpersonal skills
Sales confidence without being pushy
High level of organization and follow-through
Ability to stay calm under pressure
Accountability and attention to detail
Team-oriented mindset
Reliable attendance and punctuality
Compensation & Benefits
Competitive base pay performance-based bonus
Free Health Insurance (Dental andVIsion are both available)
Paid time off
401(k)
Ongoing training and career advancement opportunities
Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.
Schedule
Full-time 7:00am-5:30pm
Saturdays required (rotating schedule)
Why Join Us
We are committed to building a high-performance service team that values professionalism integrity and growth. If you thrive in a fast-paced environment and enjoy helping customers we want to speak with you.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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