Guest Service Agent Conrad Los Angeles

Be a part of the newest luxury hotel in downtown LAConrad Los Angeles! As part of the billion-dollar projectThe Grand LA this is the 7^thConrad Hotel in the U.S. and the 1^stin California.

Located in Downtown LAs cultural corridor Conrad Los Angeles is the citys newest luxury destination featuring over 300 rooms a world-class spa a 16000-square-foot rooftop pool deck 12000 square feet of event space and three dynamic dining experiencesincluding our signature restaurant San Laurelall in partnership with Chef Jose Andres award-winning restaurant groupJoseAndresFoodGroup.

Want to get an inside lookTake avirtual tour.

In this role as a Guest Services Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service.

The ideal candidate will have a minimum of (1) year of hotel guest services experience required. A minimum of (2) years of prior guest facing role experience preferred. Prior hospitality experience and or Luxury hospitality experience is preferred. Hilton OnQ experience is preferred. A high school diploma or equivalent is required. Four-year college degree preferred with emphasis on foreign languages. The ideal candidate must possess considerable skills in the use of a calculator to prepare moderately complex mathematical calculation without error. Ability to effectively deal with internal and externals customers some of whom will require high levels of patience tact and diplomacy to defuse anger collect accurate information and resolve conflicts. This involves listening to the nature of the concern demonstrating empathy with the customer and providing positive and proactive solutions. Ability to read listen and communicate effectively in English both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Ability to work a flexible schedule including nights weekends and holiday shifts required. Proficient with Microsoft Word Excel and PowerPoint. Ability to bend stoop walk lift/push/pull up to 20 lbs with or without reasonable accommodation. Must be able to work a full shift (8 hours) walking and standing with or withoutreasonableaccommodations.

What will I be doing

• Completes the registration process by inputting and retrieving information from a computer system confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors for arriving guests. Ensures guest knows location of room andarranges for team member to accompany guest to room. Provides welcome packet containing room keys tokens of our appreciation gifts etc. to guest.
• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers credit travelers checks and other forms of payment. Converts foreign currency at current posted rates.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice listen to understand requests respond with appropriate action and provide accurate information such on outlet hours special VIP programs events etc.
• Receives special requests from guests andresponds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail packages and facsimiles or other special items for customers as requested.
• Field guest complaints conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts insufficient heating or air conditioning etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The hourly rate is $27.16 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.