Infrastructure Partner Manager, Infrastructure Partner Management

The AWS Infrastructure Partner Management (IPM) team performs a partner performance management function for Colocation (colo) Data Center partners for delivery of AWS Cloud services. The team manages colo partner performance through a formal business review program for which colo partners are measured on operational performance contractual compliance infrastructure reliability and business relationship. The business review program is a key business control function that is required to satisfy AWS System and Operational Controls (SOC) compliance. As Infrastructure Partner Manager you serve as an escalation point for both our internal teams and external addition you will also manage the follow up on service level breaches and coordinate infrastructure risk reduction projects. You will keep a holistic view of the partner relationship and performance while working cross-organizational with other teams in AWS to deliver service level improvements and scaling initiatives. You will do this by leveraging the commercial and contractual relationships already in place with our colo partners. A key part of your role is to also support and empower internal customers including Operations Security Safety Engineering Construction Project Manager Business Developers and other key stakeholders to drive continuous improvements in order to secure a robust customer experience for AWS customers.
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
Lead cross-organizational business reviews with colocation partners
Secure proper onboarding of new sites and colocation partners
Coordinate partner negotiations for development and implementation of solutions for infrastructure risk reduction and mitigation
Identify and drive improvement initiatives to increase service performance
Manage the commercial and operational relationships with colocation partners
Empower internal teams including Operations Safety Security and Engineering by facilitating issue resolution and performance improvement efforts
Facilitate partner initiatives and process improvements that deliver better experiences for our customers
Act as a subject matter expert on AWSs commercial relationship with colocation partners and on partners overall service performance.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.


- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with business development partnership management or sourcing new business
- Proven track record effectively managing external relationships (eg: sales customer service management vendor management procurement etc).Demonstrated ability to negotiate and influence internal and external stakeholders to deliver results. Proven track record managing multiple projects and initiatives simultaneously from inception through completion

- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience working with technical and product stakeholders to define requirements prioritize features and influence product roadmaps
- 5 years experience managing external vendor or customer relationships - Data center telecommunications or mission critical infrastructure domain experience.
- Experience in management of complex technology infrastructure projects. Experience with and deep understanding of multiple project management methodologies. Familiarity with the AWS product suite. Masters Degree or advanced professional degree. Ability to operate simultaneously and effectively in both tactical and strategic modes. Exceptional analytical quantitative communication and presentation skills. Strong written and oral communication skills. Ability to travel 20-40% of your time

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.