Receptionist

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: 530 West Broadway Vancouver BC Canada
Core hours: Monday to Friday from 8am 4:30pm PST

This position is required to be onsite 5 days a week.

Role Summary
In the Reception you will play a key role in creating an exceptional experience for Retail Customers Spa Partners and internal teams at Eminence. As the first point of contact you will deliver Extraordinary Service by warmly greeting callers and visitors directing inquiries and supporting Spa Partners Retail Customers and Eminence Team Members. Additionally you will be responsible for completing administrative duties that keep daily operations running smoothly including order and return processing. You will be reporting directly to the Order Services Supervisor.

Responsibilities

Deliver outstanding Customer Service in all interactions ensuring accurate and timely information is provided via email and phone.
Answer incoming calls and accurately direct callers to the appropriate Team Member.
Greet receive and assist guests couriers and vendors in a professional and welcoming manner.
Sort and distribute incoming mail and packages on the same business day and prepare outgoing mail.
Act as the primary internal point of contact for office and kitchen supplies working directly with suppliers and vendors and monitor supply usage and reorder as needed
Manage multiple Eminence inboxes including responding and forwarding emails to the appropriate Team Member when necessary
Manage Team Member and Rep Supply accounts within Salesforce and ERP systems.
Compile and distribute daily shipping reports to relevant teams.
Run weekly transaction reports identifying outstanding orders requiring follow-up and collaborate with teams to resolve issues.
Manage the creation of internal department accounts and buyers and submit orders as requested.
Handle all invoicing duties ensuring daily emails are sent and requested invoices are provided promptly.
Manage new launch mailing replacements and respond to related inquiries accurately and efficiently.

Qualifications

Minimum 2 years of experience working with multi-line phone systems
Minimum 2 years of Customer Service administrative support reception or similar office-based experience
Proficiency with Microsoft Office Suite (Word Excel Outlook)
Familiarity with Salesforce and accounting software (SAGE ERP/Accpac) is considered an asset
Basic understanding of accounting procedures and experience with product returns and exchanges is an asset
Background in esthetics health or beauty industries is desirable
Strong verbal and written communication skills with the ability to build positive and cooperative working relationships
Exceptional Customer Service skills with demonstrated conflict resolution and problem-solving abilities
Comfortable navigating OMS ERP and ordermanagement systems
Ability to work independently with minimal supervision while exercising discretion and sound judgment

Total Rewards

Competitive salary quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health health spending account wellness program green transportation incentive various paid time-off options available from your first day and product discounts
Focus on professional development 1:1 meetings with your leader tuition assistance program and length of service rewards

The Application
Please submit a resume with a cover letter.
Closing date for applications: Monday March 9^th 2026 at 9pm PST.

Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons spas beauty professionals and retail customers. For more than 10 years in a row skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Lineandtheir favorite company for Product Education. As a Certified B Corporation we are looking for Team-members who seek to positively impact lives within our communities give back through philanthropic endeavours and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers

Required Experience:

Junior IC

Location: 530 West Broadway Vancouver BC CanadaCore hours: Monday to Friday from 8am 4:30pm PSTThis position is required to be onsite 5 days a week.Role SummaryIn the Reception you will play a key role in creating an exceptional experience for Retail Customers Spa Partners and internal teams at Emi...

Deliver outstanding Customer Service in all interactions ensuring accurate and timely information is provided via email and phone.
Answer incoming calls and accurately direct callers to the appropriate Team Member.
Greet receive and assist guests couriers and vendors in a professional and welcoming manner.
Sort and distribute incoming mail and packages on the same business day and prepare outgoing mail.
Act as the primary internal point of contact for office and kitchen supplies working directly with suppliers and vendors and monitor supply usage and reorder as needed
Manage multiple Eminence inboxes including responding and forwarding emails to the appropriate Team Member when necessary
Manage Team Member and Rep Supply accounts within Salesforce and ERP systems.
Compile and distribute daily shipping reports to relevant teams.
Run weekly transaction reports identifying outstanding orders requiring follow-up and collaborate with teams to resolve issues.
Manage the creation of internal department accounts and buyers and submit orders as requested.
Handle all invoicing duties ensuring daily emails are sent and requested invoices are provided promptly.
Manage new launch mailing replacements and respond to related inquiries accurately and efficiently.

Qualifications

Minimum 2 years of experience working with multi-line phone systems
Minimum 2 years of Customer Service administrative support reception or similar office-based experience
Proficiency with Microsoft Office Suite (Word Excel Outlook)
Familiarity with Salesforce and accounting software (SAGE ERP/Accpac) is considered an asset
Basic understanding of accounting procedures and experience with product returns and exchanges is an asset
Background in esthetics health or beauty industries is desirable
Strong verbal and written communication skills with the ability to build positive and cooperative working relationships
Exceptional Customer Service skills with demonstrated conflict resolution and problem-solving abilities
Comfortable navigating OMS ERP and ordermanagement systems
Ability to work independently with minimal supervision while exercising discretion and sound judgment

Total Rewards

Competitive salary quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health health spending account wellness program green transportation incentive various paid time-off options available from your first day and product discounts
Focus on professional development 1:1 meetings with your leader tuition assistance program and length of service rewards