Assistant Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Support and oversee daily Front Office operations including Reception Concierge Guest Relations and Bell Services.
- Lead coach and motivate the Front Office team to consistently deliver high service standards.
- Handle complex guest feedback and complaints professionally ensuring timely and effective resolution.
- Ensure full compliance with brand standards SOPs and service quality expectations.
- Ensure Accor Live Limitless (ALL) Loyalty Members receive proper recognition benefits and personalized care throughout their stay.
- Drive team performance on ALL enrollment upselling initiatives guest satisfaction programs and related KPIs.
- Coordinate closely with Housekeeping F&B Engineering and other departments to ensure smooth daily operations.
- Support training performance management and development of Front Office team members
- Review guest feedback reports and service metrics to drive continuous improvement.
Qualifications :
- Experience 5-7 years in front office operations with prior supervisory experience in a premium hotel environment.
- Proficiency in Property Management Systems particularly Opera Cloud.
- Strong leadership communication problem-solving and able to work under pressure.
- Good financial and analytical understanding.
- Good command of English communication.
Additional Information :
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corrosion Inspection
- Computer Hardware And Networking
- KG Teaching
- Marketing & Branding
- Bpel
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
