Client Readiness Intern

Rome - Italy

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Euronext Clearingprovides an internship opportunity with theClient SupportTeamto provide clearing and settlement services that fully leverage the firms risk management capabilities. These services are mainly provided on a day-to-day basis in accordance with specific quality standards to facilitate the exchange of payments securities or derivatives transactions.

Key Responsibilities

Support the Client Support team as an operational point of contact for an assigned group of clients working closely with senior team members
Assist in the incident management process by gathering information tracking issues and escalating incidents accurately and in a timely manner to the appropriate internal teams
Support the Client Support team to provide first-level client support on operational queries and follow up on requests until resolution keeping clients regularly informed of progress
Actively support the team in the use and maintenance of the CRM system assisting in the creation monitoring updating and closure of client cases
Help manage cases within the CRM ensuring data accuracy proper documentation prioritization and follow-up in line with internal procedures
Support the monitoring of Service Level Agreements (SLAs) by updating case statuses in the CRM and contributing to service quality reporting activities

Support the team in the monitoring of weekly and monthly KPIs by performing data analysis preparing statistics and contributing to elaborate reporting.

Candidates Profile:
Masters Degree in Economics or Finance;

Strong interest in financial markets and post-trading services.
Strong analytical mindset and problem-solving attitude
Excellent client relationship attitude; interest in account management
Able to work accurately and effectively under pressure
Strong time management skills required to meet the many internal and external deadlines
Fluent in English; French is a plus.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.

Required Experience:

Intern