Office Operations Manager

Payson, UT - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The Office Operations Manager will be responsible in managing both the licensing and exchange customer service groups. This position will manage complex administration and transaction processing that requires interpretation and analysis and operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals. The ideal candidate will have outstanding attention to detail execute administrative tasks with a high degree of accuracy communicate clearly with both internal and external customers and have exhibited an ability to learn quickly

Why Join Pinnacle Propane

At Pinnacle Propane we pride ourselves on delivering safety reliability and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential commercial and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team youll enjoy:

Great Benefits: Including medical vision dental insurances amongst others.
Life Insurance: Financial protection for you and your family.
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax recharge and spend time with loved ones.
Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

Essential Job Responsibilities

Coordinate day to day staffing and task delegation within customer service group
Adjusts systems processes and procedures to create a standard and efficient way of working
Provide first level of call escalation for customer complaints or issues
Respond to Customer and internal reporting and information gathering inquiries
Complete advanced research required information using available resources
Identify and escalate priority issues
Identify and provide training needs to customer service team
Submit license/permit application for new customers and maintain ongoing renewals and registrations
Research license/permit requirements for new jurisdictions
Learn and keep up to date with applicable NFPA and IFC codes
Communicate internally with sales representatives and district managers regarding location specific compliance requirements
Communicate externally with agency officials regarding issues of non-compliance licensing needs and regulatory requirements
Correct issues of non-compliance at the office-level and communicate with other stakeholders to ensure other corrections are made at the field-level or customer-level
Maintain organized records of up to date existing licenses
Work with employees from multiple departments and regulatory agencies to provide exceptional customer service related to compliance needs

Basic Qualifications:

Applicable state or regulatory Cylinder Filling Certification or similar Preferred
5 years of experience
Strong research skills attention to detail organizational skills
Strong attention to detail
Proficient with Microsoft Word and Excel
Ability to multi-task
High level of organization
Ability to prioritize tasks and duties
Confident working independently as well as part of a team
Prior experience with specialized customer maintenance accounting or routing software

EEO Statement

Pinnacle Propane LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer ensuring decisions are made irrespective of race color ethnicity national origin sex sexual orientation gender identity religion age disability veteran status genetic information or any other characteristics safeguarded by state or federal law.

Pinnacle Propane LLC complies with the laws and regulations set forth in theEEO is The Law poster.

Additionally Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability kindly email.

Pinnacle Propane strives to ensure its careers website is accessible to everyone including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propanes careers website please reach out to us at so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane and we will not be responsible for any fees associated with such submissions.

Required Experience:

Manager