Dir, Patient Services Operations Southwest
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
9 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Responsible for the leadership of territory managers in multiple geographies across the Southwest Region. Responsible for the quality of services and technical procedures and the overall patient experience supporting a large dispersed employee population. Ensures compliance with applicable testing requirements regulations and departmental partnership with the Commercial team responsible for the go to market and growth strategy in the geography. Must be based in Irving TX or Houston.
Responsibilities
- Leading People & Teams: Manages territory managers in the performance of their role; drives employee engagement; merit and goal setting; workforce planning; selection and development of talent; strong partnership with recruiting team; responsible for succession planning and development of leadership pipeline
- Operational Oversight: metric & process focus: Patient Satisfaction; productivity; quality and recollection in patient service centers client offices (IOP) mobile team long-term care facilities and hospital processing sites; ensures adherence to regulatory and compliance guidelines
- Overall patient experience (patient health & safety): Responsible for end-to-end patient experience
- Financial acumen: including profitability productivity staffing optimization; adherence to budget and reaching cost targets.
- Relationship Management: Commercial partnership; growth strategy; M&A: Aligns organization with growth strategy to include commercial partnership and community outreach; Supports partnership deals through due diligence and deal execution; liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.
Qualifications
Required WorkExperience:
- People centered approach to running the business should have 10 years of experience leading people & driving business results.
- Proven ability to lead large geographically dispersed teams.
- 6 years experience in field operations laboratory or related healthcare field.
Physical and Mental Requirements:
- Valid drivers license
Knowledge:
- Strong financial acumen with demonstrated experience managing P&L;
- Ability to build relationships while working in a highly matrixed and collaborative field operations laboratory or related healthcare field.
Skills:
- Strong communication skills (written/verbal)
- PC Skills: Word excel PowerPoint
Required:
- Bachelor of science or higher
- Travel between 50-75%
- Manages territory managers within the geographic market area. Market is 1000 employees
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
