Job Description

Retention Coordinator

Reconnect students. Remove barriers. Drive completion.

Indian River State College is seeking a strategic and student-focused Retention Coordinator to advance institutional goals around persistence re-engagement and credential completion.

In this role you will lead targeted outreach to formerly enrolled adult transfer and returning studentshelping them navigate re-entry overcome barriers and move confidently toward graduation. Youll supervise outreach and communication staff strengthen admissions and re-admission processes and collaborate across departments to ensure students experience a clear supported pathway to completion.

This position blends counseling operations supervision and data-informed strategy. If you are passionate about student success and motivated by measurable impact this role offers the opportunity to shape both individual outcomes and institutional progress.

About Us

Indian River State College is a leading public institution located on Floridas Treasure Coast serving students across multiple campuses in four counties. We are dedicated to academic excellence innovation and community engagement offering associate and bachelors degrees workforce training and continuing education programs.

At The River we believe every students and employees story matters. We value the different perspectives experiences and talents that come together on our campuses creating a learning environment and workplace thats supportive inclusive and inspiring. With flexible options online on campus and hybrid we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access ensuring every learner has the opportunity to thrive.

Why Join the River

When you join Indian River State College you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; its an opportunity to shape the future uplift students and be part of a mission-driven college that is changing lives every day.

What We Offer
At Indian River State College we value the well-being and professional growth of our employees. Our comprehensive benefits package includes:

Health & Wellness: Medical dental vision flexible spending accounts life insurance supplemental plans and access to our Employee Assistance Program (EAP).

Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.

Retirement Security: Participation in the Florida Retirement System (FRS) plus tax-deferred annuities and Roth 403(b) options.

Time for You: Generous paid vacation personal and sick leave to support work-life balance.

Perks & Discounts: Reduced rates on services and tickets to local attractions.

Growth & Development: Professional development programs leadership training and opportunities to advance your career.

JOB SUMMARY

Under general supervision this position advances student retention re-engagement and completion initiatives aligned with the Colleges student success goals. The Retention Coordinator leads targeted outreach to formerly enrolled adult transfer and returning students to support persistence and degree completion. Responsibilities include coordinating admissions processes for bachelors admission and returning students supervising outreach and student communication staff and collaborating with academic and administrative departments to remove barriers to continued enrollment retention and credential completion.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Student Outreach Counseling and Re-Engagement

• Conduct proactive outreach via phone email text and other communication platforms to students who have withdrawn stopped attending or are at risk of non-completion.
• Provide one-on-one retention-focused counseling on program options credit evaluation degree pathways and completion planning.
• Assess student readiness for re-enrollment and continued enrollment; guide students through re-entry and re-admission procedures as needed.
• Supervise and train retention support staff assisting with outreach documentation and student follow-up.
• Ensure timely follow-up and accurate documentation of student interactions barriers and interventions in CRM/SIS systems.
• Develop and maintain sustained engagement strategies that support term-to-term persistence and credential completion for returning and continuing students.

Admissions Operations Retention and Student Success Coordination

• Streamlines and improves the bachelors and transfer admissions processes both internally and externally to increase the enrollment of qualified candidates.
• Coordinates and improves returning transfer and bachelors admission processes for returning and continuing students to support retention and timely completion.
• Supports the re-admission and enrollment processes for returning bachelors and transfer students as part of a broader retention strategy.
• Guides students through institutional requirements while emphasizing academic planning momentum and completion timelines.
• Identifies academic financial and scheduling barriers that impact retention and connects students with appropriate campus resources and support services.
• Serves as a liaison among academic departments advising financial aid and student services to promote coordinated retention efforts.
• Monitors student caseloads to track persistence enrollment continuity and progress toward completion.
• Provides coaching and training to staff on retention-centered practices student re-engagement strategies and institutional policies.
• Oversees daily operations of the college retention and communication office supervising staff and student workers ensuring timely and effective outreach monitoring service metrics and collaborating with academic and student support areas to address barriers impacting student persistence and completion.

Data Reporting and Institutional Collaboration

• Tracks returning transfer and bachelors student persistence retention and completion outcomes to measure progress toward institutional goals.
• Maintains accurate records of student interactions interventions and outcomes in CRM and SIS systems.
• Develops and analyzes reports on retention trends stop-out recovery returning success and completion pathways.
• Collaborates with Institutional Research and Student Success teams to support data-informed retention strategies.
• Participates in the development and implementation of institutional re-engagement and retention initiatives.
• Explores evaluates and supports the responsible use of data-informed and AI-enabled tools to improve efficiency communication and operational effectiveness across retention and student success functions

Completes all other duties and responsibilities as assigned.

QUALIFICATIONS KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelors Degree from an accredited institution.
• Minimum of five (5) years experience in student success retention admissions advising or enrollment-related roles in a college or university setting.
• Supervisory experience or demonstrated leadership of student success outreach or support teams.
• Demonstrated ability to assess and track student persistence retention and completion efforts.
• Ability to develop plan and implement short- and long-range retention and student success strategies.
• Experience working with adult learners transfer students or returning student populations strongly preferred.
• Strong oral and written communication skills.
• Ability to manage sensitive student information with professionalism and confidentiality.
• Proficiency in Spanish preferred.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as light work involving lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little a job is in this category when it requires a good deal of walking or standing or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work you must have the ability to do substantially all of these activities. If someone can do light work we determine that he or she can also do sedentary work unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

• Requires extended periods standing and walking during events.
• Work schedule may include evenings and weekends to accommodate program needs.
• Primarily office-based but occasional outdoor work may be needed.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally all employees of the College are expected to maintain professional standards of communication able to learn and apply new technology and abide by all policies and procedures. Continued employment remains on an at-will basis.

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment and the employer reserves the right to make any necessary revisions to the job description at any time without notice.

Classification

Supervisory

FLSA Exempt

Employment Type

Compensation and Application Deadline