Director, Corporate IT

HYBRID in BOSTON

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying.

About the team

Klaviyos global Corporate IT organization part of Global Technology Solutions (GTS) is responsible for the systems services and foundations that power how Klaviyos work every day. We provide secure scalable and reliable technology to Klaviyos around the world ensuring they have the tools access and support they need to do their best work.

The Corporate IT leadership team owns the vision strategy and operations for our internal technology environment including core infrastructure identity and access endpoint and office technology collaboration platforms and key enterprise applications. We partner closely with Engineering Security Risk & Trust and business functions like Finance People and Legal to deliver a seamless secure and modern employee technology experience globally.

What Youll Do

As the Director Corporate IT you will lead the strategy and execution of Klaviyos internal technology environment. You will be responsible for the endtoend health of our corporate stack from identity and endpoint management to collaboration tools office technology and core enterprise systems used across the company.

You will define and drive the roadmap for Corporate IT lead a multidisciplinary team of managers and senior ICs and ensure our internal technology foundation is secure reliable compliant and ready to scale. Youll partner with leaders across the business to support company growth enable an AInative workforce and continually improve the employee experience through automation selfservice and modern IT practices.

Own the Corporate IT vision and roadmap

• Define and maintain the multiyear strategy for Klaviyos corporate technology stack covering infrastructure identity and access endpoint and office technology collaboration and enterprise applications.
• Align Corporate IT initiatives with companylevel goals and the strategic plans of Finance People Legal Security and R&D ensuring internal technology is a driver not a constraint for growth.

Lead and develop a highperforming Corporate IT organization

• Manage and mentor managers and senior technical leaders across Corporate IT domains setting clear expectations around service ownership reliability and stakeholder partnership.
• Build and evolve an organizational structure that scales globally supports followthesun operations and creates strong career paths and succession planning within the team.

Ensure reliability security and scalability of internal infrastructure

• Oversee the design operation and continuous improvement of our corporate infrastructure including networks office connectivity identity platforms device management and shared services used by all Klaviyos.
• Establish and mature IT service management practices (incident problem change and request) that deliver predictable measurable service quality and support a great employee experience.

Drive enterprise applications and automation across the corporate stack

• Collaborate with functional technology leaders (e.g. G&A Systems GTM Systems AI & DevOps) to ensure Corporate IT provides secure foundations integrations and governance for key systems such as ERP HRIS collaboration and ticketing.
• Champion automation selfservice and workflow tooling for core IT processes like onboarding/offboarding provisioning access changes and SaaS lifecycle management reducing manual toil and cycle times.

Support SOX security and complianceready operations

• Own and continuously improve IT General Controls (ITGCs) and other critical technology controls that support SOX and regulatory requirements in partnership with Security Internal Audit and Finance.
• Ensure identity access and change management practices are auditable welldocumented and increasingly automated with clear metrics and monitoring.

Embed AI and datadriven decisionmaking in Corporate IT

• Partner with AIfocused teams to safely and effectively adopt AI and automation within Corporate IT including AIOps intelligent service desk capabilities knowledge management and workflow orchestration.
• Define and track KPIs for Corporate IT (e.g. availability MTTR SLA adherence employee satisfaction cost efficiency) and use them to inform prioritization investments and continuous improvement.

Act as a strategic partner and communicator

• Serve as the primary technology partner for corporate functions on topics such as office buildouts hybrid work new systems and crossfunctional change initiatives.
• Communicate clearly with executive stakeholders about tradeoffs risks and recommendations and represent Corporate IT in leadership forums and when appropriate with the Board and external partners.

Who You Are

Corporate IT and technology leadership

• 12 years of progressive experience in Corporate IT enterprise systems infrastructure/platform engineering or related technology roles in modern fastgrowing tech or SaaS companies.
• 5 years of experience leading managers and senior individual contributors across multiple IT domains (e.g. infrastructure applications service operations endpoint and office technology).
• Demonstrated success owning endtoend internal technology environments including identity and access device management collaboration platforms and core SaaS applications used companywide.

Security compliance and controls

• Deep practical experience with SOX IT General Controls (ITGCs) and/or other security and compliance frameworks in close partnership with Security and Internal Audit.
• Strong understanding of identity governance change management and access controls in a publiccompany or similarly regulated environment.
• Experience building and maturing processes and automation that keep environments compliant while enabling teams to move quickly.

Technical and operational depth

• Strong foundation in IT infrastructure and enterprise IT concepts such as cloudhosted corporate services identity and access management network and office connectivity and endpoint management.
• Familiarity with enterprise platforms such as Okta Google Workspace Freshservice or ServiceNow Workday Salesforce and related tools commonly used to run a modern corporate environment.
• Proven track record improving IT service reliability and efficiency through service management practices observability and automation.

Leadership influence and change management

• Track record of building leading and developing highperforming IT teams including hiring coaching performance management and creating an inclusive growthoriented culture.
• Demonstrated ability to operate as a strategic partner to senior leaders translating business needs into technology strategies roadmaps and measurable outcomes.
• Excellent written and verbal communication skills with the ability to communicate complex technical concepts to nontechnical stakeholders and influence decisionmaking at the executive level.

Nice to have

• Experience leading Corporate IT or enterprise applications functions through significant scaleup transformation or publiccompany readiness.
• Handson background earlier in your career in infrastructure enterprise applications or IT operations with comfort engaging in technical discussions when necessary.
• Experience embedding AI and automation into IT operations and enterprise workflows (e.g. AIOps intelligent routing LLMpowered knowledge and support).
• Familiarity with cost optimization and capacity planning for corporate technology environments including license management and SaaS portfolio governance.

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Required Experience:

Director