Payroll Operations Manager, Americas

One platform a whole world of opportunity

The best jobs are often restricted to a few wealthy cities but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire pay and support talent anywhere.

Were proof that a strong engaged culture doesnt require an office. Since January 2020 Oyster has:

Built a distributed team of 400 across 60 countries

Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs

Formed a diverse leadership team and a workforce thats 60% female

Earned top employee engagement scores

Raised $286 million; valued at $1.2 billion

Achieved B Corp status in 2023

Our momentum shows the power of global employment and were just getting started! If you want to help us drive change and work remotely wed love for you to apply!

Location: While this position is posted in a specific location all of Oysters positions are fully remote and you can work from home. Forever. To create the best experience for this employee and to meet the business needs this role requires you to be based in the US.

As our Payroll Operations Manager Americas youll lead a team of payroll specialists delivering exceptional payroll services across multiple countries managing both in-house (native) and Employer of Record (EoR) operations. This isnt just a typical payroll management role its an opportunity to build and optimize payroll operations in a hyper-growth global-first environment.

Youll report directly to our Senior Manager Payroll Operations and have the opportunity to drive payroll transformation through automation shape strategy for new country launches build a high-performing team and partner with Product Finance and HR to revolutionize how we deliver payroll at scale.

Key Responsibilities :

• Manage and oversee a team of payroll specialists to deliver both in-house (native) and EoR payroll for Oysters team members across multiple countries & timezones as assigned.

• Managing coaching and monitoring the successful transition to and adoption of Oysters automated payroll tooling and processes for delivering payroll at scale whilst maintaining Service Delivery targets and KPIs

• Delivering a best-of-breed payroll experience ensuring payroll queries are resolved in line with SLAs

• Embrace and support Oysters automated payroll processes collaborating with cross-functional teams (e.g. Payroll Transformation Product) to continuously improve these processes

• Managing and overseeing the execution of Oysters Native payroll operations in Canada EoR payrolls in the United States Brazil and Mexico and PEO payrolls in the United States.

• Performing the lead role in managing communicating and resolving payroll escalations pertaining to countries under your charge

• Ensuring you and your team maintain professional knowledge of payroll legislative changes

• Perform manager reviews on pre-payroll and post-payroll audits to ensure data integrity

• Working closely with HR Advisory to manage enhancements to processes and legislative issues

• Overseeing effective working relations and monitoring SLA adherence with local payroll vendors accountants and employment advisors

• Leading optimization of payroll processes and engaging with cross-functional teams such as Product Treasury Accounting and Finance Transformation

• Building and developing your team through coaching performance management and career development planning

• Leading due diligence vendor selection and implementation planning for new country launches

• Presenting management reports on payroll metrics and operational performance to senior leadership

• Assist team with equity including RSUs & Stock Options

• Provide backup support for payroll team members (pods) during PTO or peak processing periods.

• Mentor and develop payroll team members by fostering continuous learning and career growth.

• Analyze payroll trends to identify discrepancies inefficiencies and areas for optimization

Core Requirements:

• Must have 7 years of payroll experience including at least 3 years of people management experience (hiring coaching performance management) leading a team of payroll professionals.

• Responsible for oversight of end-to-end native (in-house) and managed payrolls across the Americas (Canada US Mexico and LATAM)

• Overseeing local country taxation & compliance e.g. taxation of benefits expenses income national insurance pension auto-enrolment statutory payments.

• Working closely with local payroll engines (software) throughout the Americas/LATAM.

• Experience working with finance transformation RPA and process improvement teams to achieve automation and efficiency.

• Experience managing payroll for 1000 employees across multiple jurisdictions/geographies

• Project management experience leading payroll implementations or transformation initiatives

• BONUS Recognized payroll qualification/diploma/certification (e.g. CIPP FPC CPP)

Youll also need:

• A reliable home internet connection (or be able to get one)

• Fluent English language skills

How we work together at Oyster

Our values guide the work we do the decisions we make and the culture that makes us special. We make it happen. We drive change. We build and give trust and we are a united team.

Our mission is to create a more equal world one global hire at a time. Everything we do ladders up to our mission and that doesnt just mean building software. We develop programs participate in workshops and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences.

How YOU work

With diverse locations cultures and needs we created How YOU Work; a program supporting your whole human experience at Oyster:

• Work from anywhere: Oyster has no borders or HQ. As long as work is timely your team is supported and youre authorized to work where you live you can work from anywhere.

• Paid time off: Enjoy 40 days off per year (including holidays and vacation) or more if required by your country.

• Mental health support: Access Plumm our mental well-being service.

• Wellbeing allowance: Each month receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas.

• Flexible parental leave: All new parents are eligible for at least three months paid leave with job protection for up to 12 months or as required locally.

• WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.

The best jobs should be available to everyone

We embrace diverse perspectives and intentionally build our product and company with an inclusive global mindset. We encourage you to apply even if you dont meet every criterion and are committed to a trust-based thriving environment.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process please email with the subject line: Interview Accommodations.

Our available positions are on our careers page. Our team will only contact you from an @ email and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than please report it via our Compliance and Ethics Helpline.

Required Experience:

Manager