Principal Customer Experience Operational Excellence Professional
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Principal Customer Experience Quality Excellence Professional here at Honeywell Building Automation Europe (BA) you will play a crucial role in ensuring the highest level of quality and driving operational excellence delivering exceptional customer experience. You will be responsible for developing and implementing quality control reporting processes driving continuous improvement initiatives and collaborating with cross-functional teams to exceed customer expectations.
You will report directly to our Customer Experience Leader in Europe and youll work out of our Katowice location on a hybrid work schedule.
Travel/Territory: 30-40% Europe
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software hardware and services Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Key responsibilities
- Lead and manage the operational quality excellence initiatives to drive process improvements and enhance customer experience create transparent EU quality reporting MOS inc. all stakeholders to provide regular updates and increase visibility coordinate improvement plans.
- Implement best practices and standard operating procedures to streamline processes and improve efficiency.
- Analyze customer feedback and data to identify trends and areas for improvement. Validate and escalate customer issues (to manufacturing supplier quality or engineering) and follow-up on all field issues drive rapid resolution through cross-functional meetings.
- Ensure field issues are reported and updated in JIRA for all customer issues regionally for all GBEs. Coordinate analysis with engineering for repeated failures of a product ensure a preventive action is implemented in the field.
- Coordinate and drive Product Safety Council meetings at site level or regionally and escalate accordingly by working with respective Global Business Quality leaders.
- Where needed and applicable ensure all customers related quality metrics are updated.
- Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
- Works under minimal supervision.
Key skills and qualifications
- Masters degree in Quality Management or a related field.
- Certifications in quality management (e.g. Six Sigma Lean) are highly desirable.
- Experience in CX area and leading cross-functional teams and driving change.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
Our offer
- State-of-the-art office with parking chill-out areas bicycle stands showers and probably the best coffee in town
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- 3 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Medical insurance Multisport Card
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith can be communicated in a safe private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit holiday engagement events from company social fund.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers innovators dreamers and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Required Experience:
Staff IC
Key Skills
- Business Development
- Classroom Experience
- Dayforce
- Go
- Cloud Computing
- AWS
- Teaching
- Administrative Experience
- Leadership Experience
- negotiation
- SAS
- Data Analysis Skills
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
