Customer Service Consultant

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

About VELUX

In the VELUX Group we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry we enable those who live work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society our employees and planet through our foundations.
Alongside the rest of our values courage and mutual respect define our actions every day and how we wish to contribute to the world.

Your responsibilities

B2C customer service by telephone and email using SAP and CRM systems according to our procedures and standards
Advising individual clients on choosing installing operating repairing or preserving VELUX products (windows blinds accessories)
Building brand awareness among clients
Preparing quotations for individual clients
Claim management
Guarantee system maintenance
Advising and selling spare parts for windows blinds and accessories
Receiving incoming parts and packing shipments for customers from our office warehouse
Administrative tasks connected with customer service
An individual approach is needed to solve daily tasks

Our requirements

Min. 1 year of experience in customer service for individual clients
Very good communication skills
Ability to work on multiple tasks at the same time
Ability to analyze and be accurate
Ability to work independently systematically and in a structured way
Knowledge of MS Office
Knowledge of the construction industry will be beneficial
SAP or CRM knowledge will be an asset
Good knowledge of English will be beneficial

What we offer

Attractive well-being package (office massages self-awareness trainings)

Flexible working hours and hybrid model for home office (3 days per week to work from home)

Bonus system

Multikafeteria/Multisport/Subsidy to summer holiday

Lunch card

Christmas gift card

Two additional days off per year for CSR activities

Modern office full of light and fresh air with parking spaces available to all employees and the highest quality office equipment

Internal and external development program addressed to all employees

Employee Pension Scheme financed entirely by the employer

Private medical care with telemedicine and rehabilitation full stomatology as option

Employee Foundation support

Constructive cooperation based on trust and respect for the employee

Stable employment in the company operating for 36 years in Poland

Equal Opportunity Employer

VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees it is the policy of VELUX Residential to recruit hire train and promote persons in all job titles without regard to race color religion sex age disability protected veteran status national origin sexual orientation or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

Required Experience:

Contract

About VELUXIn the VELUX Group we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry we enable those who live work and play under the roof transform their spaces and live a healthier everyday life with more dayligh...