Experience Strategy Specialist
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Required Travel :No Travel
Managerial - No
Work Location: Atlanta GA-Hybrid Work Model-Minimum two (2) days Onsite at Customer Location
Who are we
Amdocs helps the worlds leading communications and media companies deliver exceptional customer experiences through reliable efficient and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business IT and network domains delivering measurable outcomes in customer experience network performance cloud modernization and revenue growth. With our talented people and more than forty years of experience running mission-critical systems around the globe Amdocs runs billions of transactions daily. Our technology is relied on every day connecting people worldwide and advancing a more inclusive connected world. Together we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
The Design Strategy & Product Specialist leads the strategic discovery and definition phases of complex projects responsible for translating business objectives into clear design and product direction. They lead product discovery efforts define problem spaces and opportunity areas and create strategic frameworks that guide design execution. This role operates at the intersection of design product and business stakeholdersshaping what gets built and why rather than how it looks.
What will your job look like
- Leads product discovery activities including opportunity assessment problem definition and strategic framing of design challenges.
- Synthesizes insights from user research market analysis and business requirements into actionable strategic recommendations and product direction.
- Develops strategic artifacts including vision documents strategic roadmaps journey maps service blueprints and opportunity frameworks that guide product teams.
- Builds business cases for design investments and product initiatives articulating value and ROI to senior stakeholders.
- Defines conceptual directions design principles and strategic frameworks that inform downstream design execution.
- Navigates complex organizational systems and vendor relationships serving as a strategic bridge between multiple stakeholder groups.
- Leads the conversation with senior business stakeholders around product strategy and design direction.
- Manages themselves as the strategic lead throughout a project planning and executing discovery and strategy work independently.
- Guides junior designers and strategists to improved strategic thinking and outcomes.
- Solves ambiguous ill-defined problems and frames new problem types for the organization.
- Produces client-ready strategic deliverables including presentations vision docs and roadmaps at high quality.
- Leads workshops and facilitation sessions with cross-functional teams and senior leadership.
- Collaborates with designers product managers and business teams to ensure strategic alignment.
All you need is...
Critical Experiences:
- Proven capability leading product discovery strategic planning and design strategy initiatives.
- 5-7 years experience in design consulting or product strategy roles spanning industries and project types including: design strategy product strategy discovery research service design and strategic planning.
- Deep experience with: user research synthesis opportunity mapping strategic roadmapping business case development workshop facilitation problem framing stakeholder alignment journey mapping service blueprints and translating business objectives into design/product direction.
- Exceptional communication and presentation skills especially articulating strategic recommendations to senior leadership and defending strategic decisions with clarity.
- Experience navigating complex organizational structures and building alignment across multiple stakeholder groups.
- Proven track record partnering with product management business stakeholders and design teams.
- Strong business acumen with ability to connect design strategy to business outcomes.
Credentials:
- B.A. in design business UX research HCI or related field and/or equivalent experience.
Why you will love this job:
You will have ability to assess details systems and other factors as part of a single and comprehensive picture
We offer a wide range of stellar benefits including health dental vision and life insurance as well as paid time off sick time and parental leave!
Required Experience:
IC
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
