Customer Service Analyst
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
DataAnalyst Customer Service
With millions of interactions each year SAS Customer Service plays a fundamental role in shapingourpassenger experience. We are now undertaking a significanttransformation-leveragingdigitalization automation and continuous process innovation to elevate service standards at every stage of are seeking a Customer Service Data Analystto strengthen our team.
Challenges you will work on
In this role you will work closely with development teams process experts business developers and leaders to ensure that Customer Service has access to clear structured and actionable analytics. Your insights will guide operational decisions strengthen performance management and directly support our strategic ambitions.
You will also play a key role in shaping our future data roadmap helping Customer Service become increasingly insight-driven predictive and proactive in how we serve passengers.
Main responsibilities
- Build andmaintainreports dashboards and ad hoc analyses in Power BI
- Continuously develop and improve the BI setup
- Support metric development and performance tracking
- Contribute to business case development
- Analyze long-term trends and provide actionable recommendations
- Lead initiatives to make customer service data accessible and actionable across the organization
- Engage and train business users to generate insights from data
TheTeam
You will joina team of14dedicated colleagues in the Digital Customer Service & Analytics team. Our mission is todrive digital innovation andturn data into actionable insightsforstrategic decision-making and daily operations.We work closely with operational leaders process experts and development teams tofindsmarter ways to enhancethe passengerexperiencewith the help ofanalytics and digital solutions.
To be successful we believe you have
- A degree or relevant professional experience in statistics data science engineering finance or a related field
- Strong expertisein Microsoft Power BI including building data models and creating actionable reports and dashboards
- Proven ability to analyze structured data from multiple sources and communicate insights clearly and effectively
- Solid understanding of data modeling principles
- Fluency in English
- We consider it an extra plus if you have experience with customer service processes and technologies familiarity with CRM platforms such as Salesforce or experience working in agile cross-functional teams.
As a person we believe you are analytical capable of managing complex data sets and skilled at transforming them into clear and actionable insights. You communicate your findings in a pedagogical and accessible way adapting your message to different stakeholders across the organization. You areself-motivatedand take ownership of your responsibilitiesin a proactive for success in this role as you will work closely with teams across the business to drive continuous improvement and support our transformation journey.
Why SAS
At SAS we offer extensive opportunities for professional development in an international fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits including:
- Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
- Health & Wellness: Access to health and wellness benefits including a newly renovated gym with complimentary classes such as CrossFit and yoga.
- Discounts: Receive discounts from a wide range of brands as well as on transportation to and from airports airport shops hotels and car rentals.
- Work Environment: Our office location inFrösundavik(Stockholm) offers a vibrant workspace with a restaurant café and easy access to outdoor activities inHagaparkenandBrunnsviken. Engage in running tennis outdoor gym sessions kayaking and stand-up paddling with equipment available free of charge.
- Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station and commuter trains alongside a network of cycle paths.
Our Culture
At SAS we are dedicated to caring for each other delighting our travelers and driving the transformation towards sustainable aviation. As a future colleague on our team youll join a culture where we work collaboratively towards common goals recognize each others contributions and celebrate successes. Our focus is on safe sustainable and punctual execution and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive grow and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!
Additional information
- Deadline for application: 6 March 2026. Please send us your CV as soon as possible as interviews are conducted continuously and the position may be filled before the application deadline. Note that we cannot handle any applications that are sent by email due to GDPR regulations.
- Desired start date: As soon as possible.
- Position: Fulltime (100%) starting with a 6-month probation period.
- This position is based in Frösundavik Solna (Stockholm) and you will be expected to work onsite.
- To be eligible for this position you need an EU-work permit. Please note that we ask you to inform us if you currently have a valid EU-work permit.
We look forward to hearing from you!
#LI-VK1
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
