Health and Nutrition Services Division

Phoenix Location

Salary: $48000

Grade: 18

Closing Date: 03/03/2026

This position is the initial point of contact for parents and guardians with questions regarding their childs eligibility to receive Summer Electronic Benefit Transfer (S-EBT) benefits. Communication with parents and guardians will include providing information such as receipt and status of household applications eligibility payment disbursements and general questions regarding S-EBT.
Occasional in-state travel is required for this position.

The Arizona Department of Education currently utilizes a hybrid work environment with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Provides exceptional customer service to parents/guardians of students enrolled in schools participating in the National School Lunch Program (NSLP) related to the S-EBT program
Distributes outgoing correspondence to parents/guardians and the general public when applicable
Coordinates mailings files departmental correspondence attends staff meetings
Maintains timely and accurate spreadsheets as needed for the tracking of S-EBT benefits and other responsibilities of the FODSS team
Verifies legal and regulatory compliance and accuracy of required forms
Use basic accounting word processing Internet application software and databases to maintain information analyze data and prepare operational reports
Provides technical assistance and responds timely to customer and leadership requests for information reports and basic statistics
Responds to phone and electronic inquiries on application status examines information and forwards to program specialist for program assistance as necessary
Coordinates schedules and organizes documentation for appeal hearings as requested by parent/guardians

Knowledge in:
Communication techniques
Complex office and administrative procedures
Candidates must have previous work experience with administrative
level assistance

Skills in:
Verbal and written communication
Business writing
Analytical
Organizational
Time management
Decision-making
Problem solving
Computer techniques and software (word processing spreadsheets and
database management)
Intermediate to advanced skill in using Microsoft Outlook Word and Excel

Ability to:
Design statistical program reports using various software programs
Develop procedures and design effective plans for improvement

Preference will be given to those applicants with:
Knowledge of federal regulations and policies for Child Nutrition Programs
Customer service experience
Employment with a government agency school district or charter school
Experience with Child Nutrition Programs

Offers are contingent upon successful completion of all background and reference checks required documents and if applicable a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
Ten paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment subject to waiting period. On or shortly after your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling or emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation.