D365 Platform Manager
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We are Landsec
We identify and shape places that create opportunity enhance quality of life and bring joy to the people connected to them.
This is how weve created the UKs leading portfolio of urban places and one of the largest real estate companies in Europe.
Our 10 billion portfolio is built around premium workplaces the countrys pre-eminent retail platform and a residential pipeline that will redefine urban life.
Weve honed this ability over 80 years. Spotting the opportunities building the partnerships and continually adapting to shape the places that meet the needs of a changing world.
Places where life happens. Where businesses grow. And where cities are defined.
Location
This role is based in London Victoria and follows a hybrid working pattern: three days in the office and two days working from home.
The Team
You will be reporting to the Product Owner and working closely with the Finance and Data and Tech team.
The role:
The position is to be the Landsec D365 Finance and Operations technical subject matter expert providing support for our strategic Platforms and Finance Admin function. The role will support our business as well as influencing strategic technical decisions on the applications within our Finance ecosystem. You will proactively engage with Landsec Finance stakeholder user groups our Data & Technology (D&T) team senior stakeholders and our application partners to investigate operational technical issues and requests to effecttimely quality efficient and cost-effective resolutions in line with our Service Level Agreements.
Salary: Competitive
Principle Accountabilities
Provide 3rd line engineering technical expertise on the support and triage of D365 Finance and Operations system issues. The role will deliver excellent customer service levels as part of the Finance Systems Team to continually improve the user experiences and meet our businessobjectives.
Drive strategic platform upgrade decisions continuous improvement initiatives financial workflow configuration and support ensuring that these are aligned to the approved Delegated Authority
Supporting and evolving automated testing capabilities (RSAT) for the business and performing environment release management and deployments
Supporting the Product Owner and wider team to deliver maintenance and continuous improvement of our internal D365 Application support service and integrated finance ecosystem support across all areas of the business within SLAs.
Perform day to day business system process support and account and license management of D365.
Direct engagement with stakeholders to support operational excellence and optimisation in your application area developing a clear understanding of the platform and users business requirements to deliver high quality support services to our Landsec user base.
Primary support contact across Finance and the wider business for ticket escalations notably for workflow queries
Responsible for financial metadata. This includes maintaining legal entities chart of accounts financial dimensions bank accounts.
Driving excellence through our support partners contributing to SRMs sprint planning daily standups and sprint retrospectives with the business.
Collaborative engagement with wider Finance and D&T stakeholders to ensure alignment of support investigationsissueand request resolutions including root cause analysis.
Engagement with our Business Partners to ensure services are delivered to meet the business needs and resolution SLAs.
Contribute to the continuous improvement of our training and knowledge base articles.
Essential Criteria
Highly organised proactive methodical and structured thinker with strong technical and analytical skills with attention to detail
Deep Subject Matter Expertise of implementing and enhancing support processes for Finance Applications (D365 F&O OneStream SKG FlexPropertyand Power BI)
Previous experience of supporting business facing Finance Ecosystem applications
Strong Supplier and Partner Relationship Management
Good understanding of relationship management requirements influencing and stakeholder management
Microsoft Certified: Dynamics 365 Fundamentals
Experience with CRM systems and customer support platforms
Knowledge of UX/UI principles and best practices
Ability to work in a fast-paced and dynamic environment
Life and Benefits at Landsec
We have a great benefits package there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits make sure to visit our My Total Reward page for more information.
Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special My Day to take off for whatever you choose.
Enhanced pension contributions Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance Health Cash Plan Life assurance and income protection.
Enhanced maternity adoption shared parental leave policies (view our Family policies page for more details)
Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and Give As You Earn programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme digital GP cycle to work scheme a mindfulness app and a health app supporting fertility and menopause
Diversity and Inclusion
At Landsec we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information and services are accessible to andusableby everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please get in touch with our recruitment partners by emailing
To find out more about our approach visit our Diversity and Inclusion page.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Shaping places and creating value for years to come, from iconic office space to rent in London to popular retail destinations in the UK. Find out more.
