Senior Customer Success Manager (Life Sciences)
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Senior Customer Success Manager (Life Sciences)
We have an opportunity for a Senior Customer Success Manager (Life Sciences)to join us at Honeywell in the UK where you willbe responsible for building and maintaining strong relationships with customers ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers addressing their inquiries concerns and escalations.
In this role you will impact customer satisfaction and retention ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the companys product and service offerings leading to continuous improvement and innovation.
This is a remote role with around 25% travel across UK Ireland and Northern Europe.
Honeywell
We have been innovating for more than 100 years and now were creating whats next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!
Key Responsibilities
- Build strong customer relationships through regular checkins strategic reviews and proactive engagement.
- Develop Customer Success Plans that drive adoption measurable value and regulatoryaligned outcomes.
- Monitor customer health usage trends and risks while maintaining accurate CRM records and renewal forecasts.
- Lead the full renewal cycle presenting ROI and identifying upsell or expansion opportunities.
- Act as the customer advocate by gathering feedback influencing product improvements and coordinating crossfunctional support.
- Manage inquiries escalations and onboarding to ensure smooth adoption and high customer satisfaction.
Key Skills and Qualifications
- Strong experience in Customer Success and SaaS with a Bachelors degree in Biology Healthcare Marketing or a related field preferred.
- Proven track record of building and maintaining strong customer relationships.
- Strong problem-solving and negotiation abilities.
- Experience working with Salesforce and customer success tools (Gainsight)
Our Offer
- A culture that fosters inclusion diversity and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion colour national origin gender sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers innovators dreamers and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Required Experience:
Manager
Key Skills
- Environment
- Anatomy
- Fisheries
- Morphology
- Behavioural Sciences
- Biophysics
- Evolution
- Forestry
- Ecology
- Biotechnology
- Agriculture
- Biochemistry
- Biology
- Ecosyatem
- Entomology
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
